Stephanie Blanch
San Jose,CA
Summary
Proven Receptionist Administrator at Nurse Builders Academy, adept in client relations and appointment scheduling, significantly enhanced customer satisfaction. Excelled in reception management and customer service, ensuring efficient document handling and a welcoming environment. Demonstrated ability to resolve issues promptly, fostering positive experiences for both new and existing clients.
Overview
1
1
year of professional experience
Work History
Receptionist Administrator
Nurse Builders Academy
09.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled initial and return appointments for prospect and existing students/clients, adhering to internal policies while accommodating individual customer needs.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Education
Short Course - Certified Nursing Assistant
Nurse Builders Academy
Santa Clara, CA2023
Bachelor of Science - Psychology
Miriam College
Quezon City, Philippines2005
Skills
- Reception Management
- File Organization
- Appointment Setting
- Reception Area Maintenance
- Document Management
- Appointment Scheduling
- Client Relations
- Customer Service
Languages
English
Professional Working
Filipino
Native or Bilingual
Timeline
Receptionist Administrator
Nurse Builders Academy
09.2023 - Current
Short Course - Certified Nursing Assistant
Nurse Builders Academy
Bachelor of Science - Psychology
Miriam College
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