Stephanie Blood
Centerton,AR
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Offering over 20 years of experience in successful business management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
23
23
years of professional experience
Work History
Inside Sales Representative
Outdoor Cap
Bentonville, AR
07.2021 - Current
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Account Lead
Outdoor Cap
Bentonville, AR
07.2020 - 07.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
Custom Ops Support
Outdoor Cap
Bentonville, United States
02.2020 - 07.2020
- Gathered and defined customer requirements to develop clear specifications for project plans.
Controller/Office Manager
Tripod Trucking Inc.
Bentonville, AR
08.2016 - 01.2020
- Facilitated and completed annual financial statement audits and reviewed results.
- Administered payroll for employees and oversaw corporate payroll reconciliation and tax activities.
- Coordinated and finalized quarterly and annual financial reporting packages.
- Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
- Managed accounting, payroll, and financial reporting activities.
- Managed daily accounting operations, including closing, reporting and reconciliation functions.
- Maintaining contact between broker and drivers to ensure timely delivery of goods.
- Interstate licensing and permits. Fuel tax reporting (IFTA).
- Trained in collection of samples for drug testing to be in compliance with FMCSA safety requirements.
Accounts Receivable Clerk & Vehicle Inventory
Nunnally Chevrolet
Bentonville, AR
04.2016 - 11.2016
- Prepared and posted payments and followed up on all aged receivables.
- Resolved collections by examining customer payments, payment history and coordinating contact with collections.
- Processed monthly payments, researched payment discrepancies and prepared monthly reports.
- Coordinated with clients and internal departments resolve account discrepancies.
- Posted customer payments by recording cash, checks and credit card transactions.
- Generated monthly statements for accounts receivable operations.
- Distributed invoices using postal mail, email or digital transmissions.
- Entered new/used vehicles into inventory before being placed on lot for sale.
Warehouse Worker
Outdoor Cap Company Inc.
Bentonville, AR
03.2016 - 04.2016
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Placed products on conveyors for final wrapping and shipment.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
Customer Service Associate
Lowe's
Rogers, AR
02.2013 - 08.2015
- Built customer loyalty by placing follow-up calls to customers reporting product issues.
- Explained company offerings to promote products and services to clients.
- Contacted customers via phone and email in response to inquiries.
- Generated more than 3 leads per week and pursued opportunities to set up appointments and convert prospects into new customers.
- Recommended accessories and delivered details regarding latest promotions to increase sales.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Prepared and processed contracts and order forms for new and existing customers.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
General Manager
Millwork Specialists Inc.
Rogers, AR
04.1998 - 10.2012
- Encouraged, trained and disciplined employees to maximize performance.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
- Consistently complied with company policies and government regulations.
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Managed scheduling for 20 employees to ensure optimal productivity.
- Responsible for employee payroll and payment of tax liabilities, AR/AP, deposit of revenue.
Education
Business Basics
NorthWest Arkansas Community College
Bentonville, ARGeneral Studies
University of Arkansas
Fayetteville, ArHigh School Diploma -
Gentry High School
Gentry, ARSkills
- Inventory management
- Staff supervision
- Supervision and training
- Customer relationship management
- Staff training and development
- Employee scheduling
- Cross functional communications
- Program management
- Deadline driven
- Account reconciliation
Timeline
Inside Sales Representative
Outdoor Cap
07.2021 - Current
Account Lead
Outdoor Cap
07.2020 - 07.2021
Custom Ops Support
Outdoor Cap
02.2020 - 07.2020
Controller/Office Manager
Tripod Trucking Inc.
08.2016 - 01.2020
Accounts Receivable Clerk & Vehicle Inventory
Nunnally Chevrolet
04.2016 - 11.2016
Warehouse Worker
Outdoor Cap Company Inc.
03.2016 - 04.2016
Customer Service Associate
Lowe's
02.2013 - 08.2015
General Manager
Millwork Specialists Inc.
04.1998 - 10.2012
Business Basics
NorthWest Arkansas Community College
General Studies
University of Arkansas
High School Diploma -
Gentry High School