Stephanie Borslien
Associated Skin Care Specialists
Blaine
21
years of professional experience
Detail-oriented professional with over 10 years of experience in medical reception and medical assistant patient services. Skilled with taking patient vital signs, administering injections and maintaining accurate patient records, ensuring a seamless patient experience and adherence to HIPAA regulations.
Work History
Medical Receptionist
8 Years 8 Months- Coordinated communication between patients and healthcare providers, enhancing patient experience and satisfaction.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Managed patient check-in and check-out processes, ensuring smooth workflow in high-traffic environment.
- Assisted in insurance verification
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Trained new staff on office procedures and patient service protocols, fostering team efficiency.
Patient Services Coordinator
2 Years 7 Months- Coordinated patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained accurate patient records in electronic health record systems to ensure compliance and data integrity.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
- Verified patient insurance eligibility and entered patient information into system.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Medical Assistant
4 Years 1 Month- Supported clinical staff by preparing examination rooms and maintaining medical supplies inventory.
- Conducted routine patient assessments, documenting vital signs and health history accurately.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted physicians with minor surgeries, including preparing the procedure room and sterilizing instruments.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Education
Associate of Science - Medical Assistant
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
HIPAA compliance
Patient registration
Insurance verification
Payment collection
EMR / EHR
Computer proficiency
Organization and time management
Timeline
Medical Receptionist
Associated Skin Care Specialists
10.2017 - CurrentRead More
Patient Services Coordinator
Fairview Health Services
02.2015 - 09.2017Read More
Medical Assistant
Multicare Associates
12.2005 - 01.2010Read More
Anoka Technical College
Associate of Science from Medical Assistant
Read More