Stephanie Brothers
Greenfield,IN
Summary
Dynamic Strategic Account Manager with a proven track record at Pace Industries, excelling in account management and issue resolution. Achieved a remarkable revenue margin increase of 38% while fostering strong client relationships. Adept at project management and coaching, driving initiatives that enhance service delivery and client satisfaction.
Overview
22
22
years of professional experience
Work History
Strategic Account Manager
Pace Industries
Novi, Michigan
01.2024 - 01.2026
- Managed key client relationships to boost satisfaction and retention.
- Drove initiatives that improved service delivery and client experiences.
- Established strong connections with decision makers in client organizations.
- Conducted regular account reviews to evaluate performance and identify opportunities.
Key Account Manager
Facil NA
Twinsburg, Ohio
07.2021 - 10.2023
- Managed schedules for multiple departments during P6700 prototype build, supporting OEM and Tier 1 and 2 suppliers.
- Secured direct OEM business worth three million for kickoff and twenty million for phase one FSP.
- Submitted licenses and assessments to unlock new business opportunities.
- Built strong client relationships, increasing revenue margins from six percent to thirty-eight percent on eleven-million-dollar BOM.
- Facilitated strategic meetings with key stakeholders to identify customer needs and develop actionable plans.
Inside Sales Account Management
AFC Industries
Indianapolis, Indiana
10.2019 - 07.2021
- Supported three territory sales managers and two new business developers across multiple accounts.
- Managed day-to-day account operations for company clients, ensuring alignment with customer needs.
- Facilitated communication with customers to address industry-specific challenges and growth opportunities.
- Collaborated with various internal departments to fulfill customer requirements and manage project timelines.
Senior Outside Sales Account Manager
IAF
Greenfield, Indiana
07.2017 - 10.2019
- Globally managed over 100 direct ship OEM production lines and 2,200 parts.
- Maintained BOM margin of at least 24% on $18 million.
- Fostered key relationships while ensuring facility compliance with OEM Q1 requirements.
- Oversaw prototype release for MACH E program, including 17 new parts and 35 carryover components.
- Directed pre-prototype development for dashboard refresh across all OEM product lines.
- Delivered four design concepts, strategically narrowing to two final parts averaging 42 pieces per dash.
Customer Service Representative
Allied Frozen Storage
Brockport, New York
05.2012 - 05.2015
- Resolved customer concerns through active listening, escalating major issues to supervisor as needed.
- Managed seven outbound loaded 53-foot trailers for direct food production line and over 15 inbound trailers.
- Maintained customer records by updating account information within WMS, EDI, SAP, and Oracle systems.
- Collaborated daily with internal partners in accounting, operations, and consumer affairs divisions.
Senior Property Manager
Barry Burnett Realty, Inc
Burbank, California
12.2007 - 09.2010
- Managed four full-time and seven part-time Realtors, fifteen Investors, five Landlords, and over thirty Tenants across four states.
- Supported Commercial and Residential Broker in all real estate activities, including property management and investment flips.
- Coordinated construction projects, maintenance requests, inspections, and contractor engagements for local and out-of-state activities.
- Oversaw daily office operations, including bill payments and collections for all properties.
- Maintained accurate records and systems, implementing improvements as required by clients.
- Utilized Yardi and QuickBooks for effective financial management and reporting.
- Managed relationships with private third parties for evictions, ensuring compliance with legal standards.
- Facilitated communication among stakeholders to streamline processes and enhance operational efficiency.
Manager
Curves
Glendale, California
09.2003 - 08.2007
- Managed and motivated 8+ employees, enhancing productivity and engagement levels.
- Achieved multiple tasks within established deadlines.
- Reported to silent partners and regional franchise group on operations.
- Maintained organized, professional, and safe environment for employees and patrons.
- Coordinated annual franchise community events, meeting advertising, participation, and fundraising goals.
- Onboarded new employees through effective training and documentation processes.
- Sustained client membership above 250 by collaborating with members to achieve personal goals.
Education
Bachelor of Science - Studio Art
Roberts Wesleyan College
Rochester, NY12.1996
Skills
- Account management
- Issue resolution
- Project management
- Coaching and mentoring
- Troubleshooting and research
Affiliations
Volunteer, Parents Active with Students, President, 2024-26 Greenfield, IN
Timeline
Strategic Account Manager
Pace Industries
01.2024 - 01.2026
Key Account Manager
Facil NA
07.2021 - 10.2023
Inside Sales Account Management
AFC Industries
10.2019 - 07.2021
Senior Outside Sales Account Manager
IAF
07.2017 - 10.2019
Customer Service Representative
Allied Frozen Storage
05.2012 - 05.2015
Senior Property Manager
Barry Burnett Realty, Inc
12.2007 - 09.2010
Manager
Curves
09.2003 - 08.2007
Bachelor of Science - Studio Art
Roberts Wesleyan College