Summary
Overview
Work History
Education
Skills
Certification
hiking, photography and rock climbing
Timeline
Generic

Stephanie Brown

Sevierville,TN

Summary

A confident, energetic, and multi skilled goal-getter with the knowledge of excellent customer service. Skilled at problem solving, conflict resolution and able to encourage team work. A quick learner with a desire to continue to learn new skill sets and grow professionally. Looking for a new and challenging career that will best use my existing skills and experience and further my development.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server Shift Leader

Johnson Family Of Resturants
03.2018 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

Server

Sawyers Farmhouse
06.2021 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server Shift Leader

World Choice Investments-Frizzle Chicken
02.2017 - 03.2020
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.

Education

High School Diploma -

Sevier County High School
Sevierville, TN

Skills

  • Staff Management
  • Scheduling and Coordinating
  • Administration and Reporting
  • Verbal and Written Communication
  • Timelines and Milestones
  • Teamwork
  • Adaptability
  • Tenacity
  • Creativity
  • Dependability
  • Work ethic

Certification

PMP-project management-Fundamentals of project managemnt


Google project management: professional certificate


Agile project managemnt


Project management: the basics


Basics of social media marketing

hiking, photography and rock climbing

I enjoy taking my free time from work somewhere where I can feel connected and grounded. These activities put me in a great mind set and help me focus on daily tasks and most times help me get clarity on situations at work. 

Timeline

Server

Sawyers Farmhouse
06.2021 - 08.2023

Server Shift Leader

Johnson Family Of Resturants
03.2018 - Current

Server Shift Leader

World Choice Investments-Frizzle Chicken
02.2017 - 03.2020

High School Diploma -

Sevier County High School

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