Stephanie Brown
Leesburg
Summary
Adept at managing high-stress situations and fostering professional relationships, my tenure at Lake Transit and CVS Pharmacy honed my strategic decision-making and service excellence. I excel in analytical problem-solving and detail-oriented tasks, significantly enhancing operational efficiency and customer satisfaction without compromising on safety or quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
Lake Transit
06.2014 - 12.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Registered Pharmacy Technician
CVS Pharmacy
06.2012 - 06.2014
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients..
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
Education
High School Diploma -
Southern Sumter High
Bushnell, FLSouthern Tech
Tavares, FLSkills
- Effective in building Client Relations
- Evidence-Based Decision Strategies
- Active Listening Skills
- Detail-Oriented Work Ethic
- Solution Development Expertise
- Effective Networking Techniques
- Incident Analysis Documentation
- Effective Communication Skills
- Customer Relationship Management
- Strategic Decision-Making
Accomplishments
- Supervised team of 80 staff members.
- Achieved outstanding daily results through effectively partnering with the drivers to move all scheduled trips.
- Achieved incredible results by multi tasking customer service and solving customer complaints with accuracy and efficiency.
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Automated External Defibrillator (AED) Use Certification – American Heart Association or Red Cross.
- Basic Life Support for Healthcare Providers Certification - American Heart Association.
- General Infection Control Training Course — Centers for Disease Control and Prevention or similar bodies.
- Mental Health Coach
- Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.
- Dementia Care Certification - Alzheimer's Association or other recognized bodies.
Timeline
Dispatcher
Lake Transit
06.2014 - 12.2021
Registered Pharmacy Technician
CVS Pharmacy
06.2012 - 06.2014
High School Diploma -
Southern Sumter High
Southern Tech
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