Stephanie Brown
Newton Falls
Summary
Customer service manager dedicated to driving high-quality support and satisfaction. Successfully developed training programs that enhance staff skills, leading to improved customer retention. Expertise in streamlining communication across departments to resolve issues promptly and effectively.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
ILPEA Industries; OEM/ Miller Division
Aurora
03.2022 - Current
- Led customer service team to deliver high-quality support and enhance customer satisfaction.
- Resolved product and consumer complaints through effective communication and problem-solving.
- Coordinated interdepartmental communication to efficiently resolve customer issues.
- Developed training programs for staff to enhance product knowledge and service skills.
- Developed and maintained financial reports to support decision-making processes.
- Assisted in the preparation of annual budgets through data collection and analysis.
Senior Inside Sales Representative
ILPEA Industries; OEM/Miller Division
Aurora
02.2013 - 03.2022
- Managed customer accounts, enhancing satisfaction and driving retention.
- Developed sales proposals tailored to client needs and specifications.
- Defined pricing strategies for customer agreements.
- Tracked orders through entire process, ensuring successful completion and swift resolution of issues.
- Coordinated customer service activities with delivery and billing departments to streamline operations.
- Trained new sales representatives on best practices and company policies.
Customer Service Representative / Inside Sales consultant
J & S Packaging Incorporated
Streetsboro
11.2008 - 02.2013
- Handling customers effectively by identifying needs, quickly gaining client trust, approaching complex situations, and resolving problems to maximize efficiency.
- Investigated and analyzed client complaints to identify root causes and implement effective resolutions.
- Managed multiple phone lines, transferred calls to departments, organized customer records, and maintained data entry systems.
- Billing customers and persistently seeking payment for services rendered.
Education
Bachelor of Science - Accounting
DeVry University
Naperville, IL12-2027
Associates Degree - Accounting
Bohecker Business College
Ravenna, Ohio12-2007
Skills
- Customer service
- Data analysis
- Team leadership
- Account management
- Project management
- Product knowledge
- Financial reporting
- Budget preparation
- Microsoft Excel
- Spreadsheet management
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Typing speed: 50 WPM
- Data entry
- Organizational skills
- Coordination skills
- Sales reporting
- Customer satisfaction metrics
- Resource allocation
- Conflict resolution
- Decision-making
- Client relationship management
- Staff management
Career Overview
Committed and motivated individual with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Timeline
Customer Service Manager
ILPEA Industries; OEM/ Miller Division
03.2022 - Current
Senior Inside Sales Representative
ILPEA Industries; OEM/Miller Division
02.2013 - 03.2022
Customer Service Representative / Inside Sales consultant
J & S Packaging Incorporated
11.2008 - 02.2013
Bachelor of Science - Accounting
DeVry University
Associates Degree - Accounting
Bohecker Business College