Stephanie Broyles
Thompson
Summary
Accomplished Branch Office Administrator with a strong record of efficiency and timely task execution. Demonstrates advanced communication, problem-solving, and time-management capabilities to ensure smooth and effective branch operations. Highly motivated and adaptable professional with a strong work ethic, able to perform independently while quickly acquiring new skills. Committed to supporting operational excellence, contributing to high-performing teams, and delivering measurable positive impact.
Overview
23
23
years of professional experience
2002
2002
years of post-secondary education
Work History
Branch Office Administrator
Edward Jones
08.2024 - Current
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Maintained office supplies and equipment to support team productivity.
- Facilitated team communication, leading to a cohesive and productive work environment.
- Enhanced customer satisfaction through quick response times and effective problem resolution.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed daily office operations and administrative functions for financial advisors.
- Trained new staff on office procedures and software systems for seamless integration.
- Provided administrative support to the team including preparing documents, reports, presentations and correspondence.
ASSISTANT COOK
Thompson Public School
08.2020 - 05.2024
- Maintained high standards of hygiene and cleanliness in kitchen environment.
- Monitored food supplies and ordered items as needed from suppliers.
- Supported food service staff during lunch periods to ensure smooth operations.
- Collaborated with team members throughout shift to ensure smooth operations.
- Efficiently managed multiple tasks simultaneously during busy periods.
- Demonstrated strong organizational skills to ensure timely preparation of meals.
HOME DAYCARE PROVIDER
Daycare Provider
05.2010 - 08.2020
- Displayed patience, understanding, and compassion when interacting with children.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Ensured safety of all children by adhering to established safety standards.
- Managed and maintained a clean and organized environment for the children.
- Maintained safe play environment by carefully monitoring children.
- Communicated with children's parents and guardians about daily activities, behaviors, and related issues.
- Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Coordinated activities to promote social and emotional growth among children.
CUSTOMER SERVICE REPRESENTATIVE
Digi-Key Electronics
03.2003 - 08.2010
- Developed strong customer relationships and loyalty through effective communication.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Adhered to company policies and procedures while providing superior service.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Met daily customer service quotas with a focus on quality.
- Assisted customers with product inquiries and order placements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Education
Diploma - General Studies
Northland Community And Technical College
Thief River Falls, MN 08.2000 - 05.2002
Pershing High School
Plummer, MNSkills
- Teamwork and collaboration
- Excellent communication
- Time management
- Microsoft Office
- Client relationship building
- Task prioritization
- Problem-solving
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
References
References available upon request
Community Service & Volunteer Work
Thompson American Legion Auxiliary Unit #181, MEMBER, Thompson, ND, 2019-09, Present
Timeline
Branch Office Administrator
Edward Jones
08.2024 - Current
ASSISTANT COOK
Thompson Public School
08.2020 - 05.2024
HOME DAYCARE PROVIDER
Daycare Provider
05.2010 - 08.2020
CUSTOMER SERVICE REPRESENTATIVE
Digi-Key Electronics
03.2003 - 08.2010
Diploma - General Studies
Northland Community And Technical College
08.2000 - 05.2002
Pershing High School