Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Stephanie Bruton

Columbus,OH

Summary

Diligent Scheduling specialist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Overview

5
5
years of professional experience

Work History

Receptionist

AVI Health Systems
01.2022 - 12.2023
  • Answered an average of 75+calls per day, maintaining a 98% caller satisfaction rate.
  • Greeted and assisted 100+patient's weekly while maintaining a professional and friendly front desk experience
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Medical Appointment Scheduler

Family Medicine and Associates
01.2019 - 12.2021
  • Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
  • Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
  • Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.

Education

Assoicates Degree in Technology And Support - Technology And Support

Ultimate Medical Academy
Clearwater, FL
03-2018

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Appointment scheduling
  • Data inputting
  • Office administration
  • Administrative support
  • File management
  • Typing speed
  • Calendar management

Timeline

Receptionist

AVI Health Systems
01.2022 - 12.2023

Medical Appointment Scheduler

Family Medicine and Associates
01.2019 - 12.2021

Assoicates Degree in Technology And Support - Technology And Support

Ultimate Medical Academy

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