Stephanie Bruton
AVI Health Systems
Columbus,OH
5
years of professional experience
Diligent Scheduling specialist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Work History
Receptionist
1 Year 11 Months- Answered an average of 75+calls per day, maintaining a 98% caller satisfaction rate.
- Greeted and assisted 100+patient's weekly while maintaining a professional and friendly front desk experience
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
Medical Appointment Scheduler
2 Years 11 Months- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
Education
Assoicates Degree in Technology And Support - Technology And Support
- Customer Service Certification, National Retail Federation, 2021
- Career Bridges, Godman Guild Association, 2021
- Impact Community Action, Employment Puls Program
- A.S. in Technology and Support, Ultimate Medical Academy 2018
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Appointment scheduling
Data inputting
Office administration
Administrative support
File management
Typing speed
Calendar management
Timeline
Receptionist
AVI Health Systems
01.2022 - 12.2023Read More
Medical Appointment Scheduler
Family Medicine and Associates
01.2019 - 12.2021Read More
Ultimate Medical Academy
Assoicates Degree in Technology And Support from Technology And Support
Read More