Stephanie Hall

Insurance Coordinator 2019-current

-Verifying patient's dental insurance to include verifying current eligibility and benefit details of patient coverage by utilizing and navigating insurance websites and corresponding with insurance companies.

-Create a summary of patient benefits to be utilized by the office team to provide accurate treatment pricing and claim submission.

-Input patient's insurance data into patients account.

• -Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
• -Used Dentrix to schedule patients.
• -Maintain office schedule of patients to include scheduling existing and new patient appointments.
• Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
• Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.

• Greeted patients and maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
• Handled confidential patient information with discretion, maintaining privacy standards as per company guidelines.
• Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process for appointments.
• Entered information into Dentrix system to update and maintain patient records.
• Input patient information into the system accurately and efficiently.
• Answered phone to assist patients with any questions and schedule appointments.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.