Stephanie Burgess
Etowah,TN
Summary
Dynamic Account Specialist with proven expertise at Everdriven in enhancing client satisfaction through effective problem-solving and meticulous account management. Skilled in CRM software and document management, I excel at multitasking and fostering strong customer relationships, ensuring timely resolutions and operational efficiency.
Overview
22
22
years of professional experience
Work History
Account Specialist
Everdriven
01.2021 - Current
- Managed account inquiries, resolving billing, service, and documentation issues with accuracy.
- Maintained client records, updating account details and transaction notes in CRM systems.
- Coordinated with internal teams to ensure timely completion of customer requests.
- Reviewed account activity to identify discrepancies and support prompt issue resolution.
- Prepared reports, summaries, and account documentation for operational review.
- Communicated status updates clearly to clients, reinforcing expectations and service quality.
- Supported workflow efficiency by organizing tasks, prioritizing follow-ups, and tracking deadlines.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Caregiver
SEI Healthcare
05.2015 - 09.2018
- Assisted clients with bathing, dressing, grooming, and other daily personal care tasks.
- Monitored client well-being and reported changes in condition to supervisors promptly.
- Prepared meals and followed individualized dietary instructions accurately.
- Supported mobility, transfers, and safe ambulation using proper body mechanics.
- Maintained clean living spaces through light housekeeping, laundry, and organization.
- Provided companionship and engaged clients in conversation, activities, and routine support.
- Administered medication reminders and followed care plans with attention to detail.
Customer Service Representative
Whirlpool Corporation
Cleveland,Tn
03.2012 - 05.2013
- Handled inbound customer inquiries regarding product information, order status, and warranty coverage.
- Documented service cases accurately in CRM systems to maintain complete customer records.
- Resolved escalated complaints by coordinating with service, sales, and logistics teams.
- Processed orders, returns, and replacements while following company policies and procedures.
- Scheduled service for customer
- Followed up on appointments
Cashier
Supersaver
03.2005 - 06.2008
- Processed transactions accurately using point-of-sale system and maintained balanced cash drawer.
- Greeted customers, answered checkout questions, and resolved payment issues professionally.
- Scanned merchandise efficiently while ensuring correct pricing, discounts, and coupon application.
- Handled returns, exchanges, and voids according to store policies and procedures.
Education
High School Diploma -
Polk County High School
Benton,Tn05-2006
Skills
Account administration
Customer relationship development
Document management
Microsoft office proficiency
Account updating
Billing
CRM software
Schedule coordination
Research proficiency
Cold calling
Processing payments
Cash handling
Problem-solving
Multitasking
Reliability
Timeline
Account Specialist
Everdriven
01.2021 - Current
Caregiver
SEI Healthcare
05.2015 - 09.2018
Customer Service Representative
Whirlpool Corporation
03.2012 - 05.2013
Cashier
Supersaver
03.2005 - 06.2008
High School Diploma -
Polk County High School