Stephanie Burnett
Greer,SC
Summary
Highly experienced project manager with 25 years of experience in planning and implementing high-level projects. Proven ability to lead cross-functional teams and manage projects from conception to completion, with high-quality results. Highly motivated, with exceptional customer relations and decision-making skills. Strong work ethic, professional demeanor, and great initiative.
Overview
29
29
years of professional experience
Work History
Project Manager – Major Accounts
Windstream /NuVox Communications
Greenville, South Carolina
10.2009 - 05.2025
- Project manages complex phone and data service installations for customers who generate a minimum of $10,000 monthly recurring revenue. (Software Defined Wide Area Network; Secure Access Service Edge; Ethernet; Voice over Internet Protocol)
- Plan, track, and manage the life of the customer’s project from point of sale to completion
- Accompany sales representatives on appointments to explain back-office processes
- Facilitate weekly conference calls with customers, internal departments, and vendors
- Manage escalated orders to ensure proper and timely installation for the customer
- Team Lead for 2 Project Coordination teams (assist with escalations and daily reporting to management; serve as alternate point of contact when direct manager is unavailable)
- Validate accuracy of all incoming sales by way of verification call with the customer; as well as verify accurate completion of order entry for subsequent departments
Project Coordination Manager
Windstream /NuVox Communications
, South Carolina
12.2005 - 10.2009
- Managed project coordination team (10 members) for new installations of customer phone and data services
- Served as the first point of escalation for customer issues during the installation process
- Created daily reports for installation status to Senior and Executive Level Management
- Supervised day-to-day activities of project coordination team
- Evaluated employee’s performance for merit increases, bonuses, and awards
- Trained and coached employees for new product rollouts and refresher of existing products and procedures
- Interviewed and hired new employees
Sales Admin/Support/Project Coordinator
Windstream /NuVox Communications
, South Carolina
11.1999 - 12.2003
- Assisted account executives in preparing proposals, contracts, and accompaniment on sales appointments
- Assisted local sales manager with all daily reporting and daily activities
- Responsible for planning and scheduling each customer through provisioning process
Commercial Loan Processor
Rock Hill Bank & Trust
Rock Hill, SC
09.1998 - 10.1999
- Assisted Senior Loan Officer in daily banking activities
- Worked one on one with customers to calculate all possible payment options
- Prepared bank files for yearly audits
- Coordinated and conducted loan closings for customers
- Entered customer loan payments into system
Concessions Manager for Cherry Park Complex
City of Rock Hill
Rock Hill, SC
01.1996 - 01.1998
- Supervised and trained concession stand staff
- Inventory Management and Financial Management
- Ensured adherence to all rules and regulations including health codes, labor laws and company policies
- Responded and assisted in resolving customer concerns and complaints
- Evaluated employee performance
- Planned and scheduled staff for events and shifts
Education
Bachelor of Science - Business Management
Winthrop University
05.1998
Skills
- Microsoft Office
- Written communication
- Oral Communication
- Organizational skills
- Detail-oriented
- Multi-tasking
- Problem solving
- Team building
- Self-motivated
Volunteer Experience
- GirlUp Greenville
- Buncombe Street Methodist Church: In-House Youth Leader, Sprout Leader, Nominations Committee, Missions and Outreach Committee, Sunday School Teacher
- Frazee Dream Center
- Mission of Hope International
- Zoe International
Timeline
Project Manager – Major Accounts
Windstream /NuVox Communications
10.2009 - 05.2025
Project Coordination Manager
Windstream /NuVox Communications
12.2005 - 10.2009
Sales Admin/Support/Project Coordinator
Windstream /NuVox Communications
11.1999 - 12.2003
Commercial Loan Processor
Rock Hill Bank & Trust
09.1998 - 10.1999
Concessions Manager for Cherry Park Complex
City of Rock Hill
01.1996 - 01.1998
Bachelor of Science - Business Management
Winthrop University
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