Stephanie Butler
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
POG Collections
02.2017 - 07.2024
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Implemented and developed customer service training processes.
Night Auditor
Day Inn Suite
04.2011 - 01.2017
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Education
College of Southern Nevada
Las Vegas, NVSkills
- Complaint resolution
- Account updating
- Scheduling
- Brand representation
- Call center experience
- Positive and professional
- Multi-line telephone operations
- Call center procedures
Timeline
Customer Service Representative
POG Collections
02.2017 - 07.2024
Night Auditor
Day Inn Suite
04.2011 - 01.2017
College of Southern Nevada
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