Energetic and motivated person seeking a new career to learn a new skill set to grow and develop in. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Stephanie Caldwell
Burlington,NC
Summary
Overview
22
years of professional experience
Work History
Duke University Healthcare
Remote Duke Healthcare Access Specialist
01.2023 - Current
Job overview
- Perform various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions
- Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Providers
- Proactively resolve conflict, utilizing emotional intelligence and positive language based on Duke Health Access Services values.
Duke University Healthcare
Sterile Processing Technician
05.2020 - 12.2022
Job overview
- Organize and assemble trays in a timely fashion
- Knowledgeable about different sterilization methods for sterile processing
- Effectively communicate with OR staff and sterile processing staff
- Experience with the 3- zone workflow method
Sunbelt Staffing, Duke University Medical Center
Sterile Processing Technician
12.2019 - 03.2020
Job overview
- Is aware of universal precaution techniques and have knowledge of the proper handling of contaminated supplies and equipment
- Knowledgeable with Sterile Processing Microsystem (SPM)
- Perform instrument processing functions according to written Standard Operating Procedures
- Collaborate with the neurological surgical team on instrument trays to make sure that the trays are ready for surgery
Aya Healthcare
Sterile Processing Technician
08.2019 - 11.2019
Job overview
- Reported defective equipment to appropriate supervisors or staff.
- Wrap and/or package items for specified areas according to procedures prescribed for
designated areas. - Able to differentiate between single-use and reusable items.
Atrium Healthcare
Medical Equipment and Sterile Services Technician
01.2016 - 06.2019
Job overview
- Sterilize and deliver instruments and equipment for patient care
- Assists with maintaining sterilization records in the department
- Incorporates new procedures and philosophies into one's work performance
Carolinas Healthcare System
Patient Service Supervisor
03.2015 - 05.2015
Job overview
- Performed charge duties on shift when assigned
- Assisted with the training of new hires
- Handled customer inquiries about equipment and instruments
- Worked with over 150 clinics cleaning and packaging instruments in a prompt and timely manner
- Have lead team Huddle meeting
- Familiar with the Lean Six Sigma program
- Knowledgeable with the Censitrac surgical instrument tracking system
- Familiar with ethylene oxide sterilizer (ETO) and Sterrad NX, 100s, 100NX machine
Morrison Management Specialist
Supervisor of Food & Nutrition
03.2012 - 03.2015
Job overview
- Supervised catering Associates
- Complied with regulatory agency standards, including federal, state and JCAHO
- Interacted with nursing staff and evaluated on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process
- Responded to patient needs and complaints and resolved all issues., Educated patients on their diets and assisted with selections that will best suit their dietary needs
- Coordinated with medical staff ranging from doctors, nurses and the registered dietitian on the best diets for patients
- Trained new employees on how to be effective in their daily task at the job
Novant Health Presbyterian Medical Center
Sterile Processing Technician
05.2006 - 04.2008
Job overview
- Responsible for preparing the surgical carts for the operating room (OR)
- Sterilized instruments by using the autoclave, Ethylene Oxide (EtO), Sterrad, and High-Level Disinfectant (HLD)
- Organized the supply room for Sterile Processing making sure instruments were rotated out and packaging had no rips, holes or tears
- Performed sterilization and decontamination with chemical solutions per manufacturer instructions for usage.
United States Air Force
Material Management Specialist
01.2001 - 03.2006
Job overview
- Managed, administered and operated supply systems and activities in order to provide the necessary equipment and supplies for Air Force operations
- Trained Airmen before deployment on how to use their mobility bags
- Financially planned, controlled the funding, and identified supplies and equipment
- Performed in the areas of demand processing, mission support, the customer service unit, retail sales, mobility and training operations
- Maintained accounts for aircraft tools ranging over five million dollars.
Education
Central Board Sterile Processing and Distribution, INC. (CBSPD)
Certification ID#39629, Certification Expires
University Overview
Basic Life Saving Provider Certification
CPR/AED
Certification# D4B8AC6, Certification Date
04.2024
University Overview
International Association of Healthcare Central Service Materiel Management (IAHCSMM)
Certification ID # 435972, Certification Expires: 9/30/
2022
University Overview
Johnson & Wales University
B.S from Food Service Management, Events and Meeting
05.2015
University Overview
Skills
- Patient Education
- Computer Proficiency
- Team Development
- Recordkeeping Strengths
- Quality Control
- Active Listening
- Stocking and Replenishing
- Customer Relations
- Business Development Understanding
- Call Center Operations
- Professional Telephone Demeanor
- Customer Retention Strategies
Timeline
Remote Duke Healthcare Access Specialist
Duke University Healthcare
01.2023 - Current
Sterile Processing Technician
Duke University Healthcare
05.2020 - 12.2022
Sterile Processing Technician
Sunbelt Staffing, Duke University Medical Center
12.2019 - 03.2020
Sterile Processing Technician
Aya Healthcare
08.2019 - 11.2019
Medical Equipment and Sterile Services Technician
Atrium Healthcare
01.2016 - 06.2019
Patient Service Supervisor
Carolinas Healthcare System
03.2015 - 05.2015
Supervisor of Food & Nutrition
Morrison Management Specialist
03.2012 - 03.2015
Sterile Processing Technician
Novant Health Presbyterian Medical Center
05.2006 - 04.2008
Material Management Specialist
United States Air Force
01.2001 - 03.2006
Central Board Sterile Processing and Distribution, INC. (CBSPD)
Certification ID#39629, Certification Expires
Basic Life Saving Provider Certification
CPR/AED
Certification# D4B8AC6, Certification Date
International Association of Healthcare Central Service Materiel Management (IAHCSMM)
Certification ID # 435972, Certification Expires: 9/30/
Johnson & Wales University
B.S from Food Service Management, Events and Meeting
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