Stephanie Camacho
Houston
Summary
Dynamic property management professional with a proven track record at Greystar, excelling in operations, sales, and financial reporting. Leveraging strong conflict resolution skills, I enhanced resident satisfaction and retention through effective communication and innovative marketing strategies, resulting in reduced vacancy rates and increased lease renewals. Proficient in CRM software and vendor management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Greystar
03.2024 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Met with residents to gather information and develop effective solutions.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
- Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
- Analyzed trends and data to inform decision-making and program development.
Apartment Locator
Fancy Apartments LLC
01.2018 - 03.2024
- Negotiated favorable lease terms for clients by leveraging industry knowledge and market trends.
- Stayed current on market trends to provide informed advice to both first-time renters and experienced investors alike.
- Improved client retention rates through exceptional customer service and consistent follow-up communication.
- Assisted clients with application processes, helping them secure their desired apartments more quickly and efficiently.
- Built strong relationships with property managers to ensure access to the best apartment listings for clients.
- Conducted in-depth neighborhood analyses to provide clients with valuable insight into local housing markets.
- Developed customized tours of selected properties, ensuring a comprehensive overview of potential living spaces for clients.
- Streamlined the apartment search process for clients by maintaining an up-to-date database of available properties.
- Implemented new CRM software allowing more efficient tracking and follow-up with leads resulting in a 30% increase in conversion rates.
- Managed high volumes of inquiries effectively, prioritizing tasks based on urgency and importance to maintain efficiency in daily operations.
- Mentored new apartment locators providing training and guidance on best practices leading to their improved performance within first three months.
- Increased client satisfaction by providing personalized apartment recommendations based on their needs and preferences.
- Educated clients about rental laws and regulations, ensuring compliance throughout the leasing process.
Loan Officer Assistant
Amcap Mortgage Ltd
01.2015 - 03.2018
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Set up files using loan officer checklist and submitted on-time for processing.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Assembled important paperwork and disclosures for borrower.
- Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.
- Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
- Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Ensured compliance with industry regulations by staying updated on changes and implementing appropriate procedures within the team.
Real Estate Assistant
Coldwell Banker
01.2010 - 01.2015
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
- Assisted clients in home staging and overall preparation for real estate sales process.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Coordinated leads management with CRM software to improve efficiency with prioritized prospects.
- Optimized client interactions with thorough research on prospective properties, market trends, and neighborhood demographics.
- Expedited contract negotiations by acting as a liaison between agents, clients, attorneys, and other parties involved in the transaction.
Education
Bachelor of Arts - Marketing Management
The University of Texas Rio Grande Valley
Edinburg, TX05-2010
Skills
- Property management
- Top Sales Producer
- Market Expert
- Payment processing
- Records and database administration
- Website management
- Tenant and eviction laws
- Financial records oversight
- Vendor management
- Daily operations management
- CRM software
- Conflict handling
- Staff management
- Customer support
Accomplishments
- Achieved 98% occupancy rate through effectively achieving resident retention and a 30%-40% closing ratio.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Proactively communicated with tenants, addressing concerns promptly and building strong relationships.
Certification
- Active Texas Real Estate License
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Community Manager
Greystar
03.2024 - Current
Apartment Locator
Fancy Apartments LLC
01.2018 - 03.2024
Loan Officer Assistant
Amcap Mortgage Ltd
01.2015 - 03.2018
Real Estate Assistant
Coldwell Banker
01.2010 - 01.2015
Bachelor of Arts - Marketing Management
The University of Texas Rio Grande Valley
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