Stephanie Camara
Bend,OR
Summary
Proven record over 20 years of leading multi-department resort operations across Front Office, Housekeeping, Banquets & Catering, Facility Maintenance, F&B, and Retail. Skilled in opening new properties from world renown resorts to multimillion dollar production facilities, managing large teams, optimizing financial performance, and delivering world-class guest experiences. Adept at building culture, mentoring leaders, and aligning operations with brand vision.
Overview
19
19
years of professional experience
Work History
Banquet Operations Manager
Tetherow Golf Resort
Bend, OR
01.2025 - Current
- Develop and implemented training programs for staff to improve service quality.
- Streamline operational workflows to enhance efficiency across departments.
- Lead cross-functional teams in executing strategic initiatives aligned with business goals.
- Manage vendor relationships, negotiating contracts to optimize operational expenditures.
- Oversee inventory management systems, reducing waste and improving stock accuracy.
General Manager
Thunder Islands Brewing Company
Cascade Locks, OR
11.2023 - 12.2024
- Accountable for all day-to-day operations within the taproom, including coordination with brewers on production schedule and beer releases, labor management, product pricing, and managing vendors
- Oversaw a team of leaders responsible for the overall operations of their respective departments including: overall labor, food/alcohol, and operating costs to ensure daily/weekly/monthly sales goals were met through monthly/weekly P&L reporting
- Regularly engaged with third-party vendors' leadership to cultivate strong relationships and effectively promote our Brands across distribution channels
- Proactively tracked industry trends and implemented strategic product and spending adjustments to optimize revenue performance and maintain competitive positioning.
General Manager (Opening)/ Chief Brand Officer
Deadwords Brewing Company
Orlando, FL
09.2021 - 02.2023
- Opened multimillion-dollar brewery concept from the ground up; interviewed, hired, and trained all front and back of house staff.
- Crafted the food menu and worked closely with the Head Brewer to design and release award-winning beers.
- Became the face of the brand in Central Florida, serving as public spokesperson and Brand Ambassador, building distribution partnerships and community recognition.
- Established SOPs, guest service rituals, and training systems that positioned Deadwords as one of Orlando’s top craft destinations within its first year.
General Manager
World of Beer
Leesburg and Clermont, FL
10.2020 - 09.2021
- Responsible for the day to day operations of three franchised locations located in Florida, including managing daily labor, and dining room bar processes, and Social Media for all three locations
- Drove post-COVID recovery with 650% revenue growth within one year, returning the location to profitability ahead of projections.
- Enhanced staff training and retention, reducing turnover in a highly competitive market while elevating guest satisfaction metrics
- Ensured the bars had the latest trending craft beers available, as well as managing old favorites through meeting with distributors and breweries directly and staying up to date in the influences of the business
Guest Experience Manager
The Walt Disney Company
Lake Buena Vista, FL
07.2007 - 12.2021
- Rejoined Disney post-COVID to lead the reopening of Disney’s Animal Kingdom Lodge, overseeing operational readiness, team onboarding, and guest experience excellence.
- Gained comprehensive, hands-on experience across Front Desk, Housekeeping, Custodial, and Catering and Convention Services, progressing from frontline expertise to leadership over multi-department resort operations.
- Managed and inspired 300+ Cast Members, cultivating a high-performing, empowered team committed to excellence, attention to detail, and guest delight.
- Served as opening leadership for Disney’s Art of Animation Resort, designing operational frameworks, training multi-department teams, and executing a flawless property launch.
- Curated and executed high-touch VIP Tours and Special Activities for high-value guests, tailoring every detail to exceed expectations and create unforgettable experiences.
- Championed professional development, recognition programs, and DEI initiatives, fostering loyalty, engagement, and a culture of exceptional service.
Education
Bachelor’s of Science - Anthropology, Criminal Justice
University of Central Florida
Level One - Certified Beer Server
Cicerone
Certificate - Brewing Arts
University of South Florida
BOLI Supervisor Training 2024
Skills
- Problem-solving
- Team leadership
- Operations management
- Guest Experience
- Project Management
- Technical Proficiency
Timeline
Banquet Operations Manager
Tetherow Golf Resort
01.2025 - Current
General Manager
Thunder Islands Brewing Company
11.2023 - 12.2024
General Manager (Opening)/ Chief Brand Officer
Deadwords Brewing Company
09.2021 - 02.2023
General Manager
World of Beer
10.2020 - 09.2021
Guest Experience Manager
The Walt Disney Company
07.2007 - 12.2021
Level One - Certified Beer Server
Cicerone
Certificate - Brewing Arts
University of South Florida
Bachelor’s of Science - Anthropology, Criminal Justice
University of Central Florida
BOLI Supervisor Training 2024