Stephanie Campos Villarreal
Fresno,CA
Summary
I am a dynamic and reliable server with exceptional customer service experience at The Cheesecake Factory. I have a Proven ability to multitask and enhance guest satisfaction through personalized service. I’m also skilled in cash handling and adapt at maintaining accuracy under pressure. A team player committed to fostering positive interactions and ensuring seamless operations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server
The Cheesecake Factory
09.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Wendy’s
07.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Sunnyside High School
Fresno, CA06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Task prioritization
- Check payment processing
- Calm demeanor
- Positive guest interactions
- Positive and professional
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- Cool under pressure
- Excellent communication
Languages
Spanish
Limited Working
Timeline
Server
The Cheesecake Factory
09.2020 - Current
Cashier
Wendy’s
07.2020 - 09.2020
High School Diploma -
Sunnyside High School
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