Stephanie Canales
Hemet,CA
Summary
Well-versed Member Care Specialist with background in providing top-notch customer service and building lasting relationships. Proven track record of resolving complex issues, improving customer satisfaction, and driving overall operational improvements. Strengths include strong interpersonal communication skills, sound problem-solving abilities, and proficiency in utilizing various CRM software to enhance member experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Care Specialist
Hairclub
Ontario
04.2022 - 03.2024
- Managed inventory of retail items available to purchase by members.
- Ensured that all customer service standards were met throughout the organization.
- Provided support to the sales team in developing customer relationships.
- Conducted follow-up calls with new members to ensure satisfaction with their experience.
- Greeted and welcomed members upon arrival to the facility.
- Assisted with resolving conflicts between members in a professional manner.
Insurance Servicing
Standard Mortgage Financial Services
Riverside, CA
10.2020 - 11.2021
- Deposit checks received from lenders and borrowers
- Audit file to make sure there were no lapse in coverages on all properties
- Place force order insurance on properties when cancellation notices were received
- Investigated customer complaints regarding service delivery and implemented corrective actions as needed.
- Performed periodic audits of service records to identify areas for improvement in customer experience.
Assistant Manager
Angel View, Inc
Hemet, CA
07.2018 - 03.2020
- Responsible for opening/ closing of retail store, manage employees and ensure that daily sales goals are being met
- Create weekly employee work schedules
- Managed customer service inquiries and complaints in a timely manner.
- Conduct monthly safety meetings with employees, covering all topics relating to all positions
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicate with District Managers on sales, processing and implement any new changes enforced by corporate.
Office Manager / Human Resources
Harvest King Trading USA
Anaheim, CA
06.2017 - 01.2018
- Provided administrative support to management team including preparing reports
- Monitored inventory levels and placed orders when needed.
- Run monthly reports, order supplies, order parts, create and handle all invoices from vendors
- Processed payroll accurately ensuring all employees were paid on time.
- Assist with all legal issues, new trademark, accidents, employee issues and other projects that need to be completed.
Office Manager
A & Z Auto
Fontana, CA
01.2016 - 06.2017
- Check in all customers, create work orders for repairs, run credit card machine and cash draw and issue receipts of completed work orders
- Provide quality customer service to all customers who call, retrieve voicemails, and contact customers with updates and follow ups
- Run monthly reports, order supplies, order parts, create and handle all invoices from vendors
- Manage employees' timecards and submit to payroll.
Payroll Assistant
Citadel Community Development Center
Colton, CA
07.2015 - 01.2016
- Conduct interviews with clients to ensure proper placement
- Prepare and complete Employee Packets with clients including applications, I-9's, W4's, and Worksite Placement Agreements
- Send notifications to client's case worker and update client's status
- Review and discuss work site contract with employers
- Contact work site provider to discuss client placement termination when notified of a termination
- Complete Termination Assessment in Salesforce for clients when required
- Contact employers on a weekly basis as a reminder to verify and approve client's timecards
- Assist clients and employers with any concerns or questions they have regarding placement.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA06-1999
Skills
- Assistant Manager Experience
- Recruiting
- Accounts Receivable
- Accounts Payable
- Complaint Handling
- Service Upselling
- Product Sales
- Financial Transactions
Certification
Notary Public/ Loan Signing Agent (11/2019 - 11/2024)
Workauthorization
Authorized to work in the US for any employer
Languages
Spanish
Professional
Timeline
Member Care Specialist
Hairclub
04.2022 - 03.2024
Insurance Servicing
Standard Mortgage Financial Services
10.2020 - 11.2021
Assistant Manager
Angel View, Inc
07.2018 - 03.2020
Office Manager / Human Resources
Harvest King Trading USA
06.2017 - 01.2018
Office Manager
A & Z Auto
01.2016 - 06.2017
Payroll Assistant
Citadel Community Development Center
07.2015 - 01.2016
High School Diploma -
Los Amigos High School