Stephanie Canela Lopez
Orem
Summary
Friendly, dependable, and personable customer service professional with experience in beauty retail and fast-paced service environments. Skilled in creating welcoming experiences, communicating with customers in person and over the phone, scheduling appointments, processing payments, handling returns, and resolving customer concerns professionally. Bilingual in English and Spanish with strong communication, organization, teamwork, and multitasking abilities.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Beauty
Orem, UT
05.2023 - Current
- Welcome customers and provide friendly, professional service while creating a positive and inviting environment.
- Listened to customer concerns and resolved issues professionally, ensuring a consistently positive customer experience.
- Built strong customer relationships through attentive service and personalized recommendations, enhancing customer loyalty.
- Worked collaboratively with team members to provide efficient service and support daily store operations.
- Contributed to store sales and customer service goals by leveraging strong communication and extensive product knowledge.
- Assist customers with appointment scheduling and provide information regarding available services.
- Process purchases, payments, returns, and exchanges accurately using POS systems.
- Maintain an organized, clean, and professional environment.
Cashier
SuperChix
American Fork, UT
04.2024 - 07.2024
- Welcomed customers and provided friendly, efficient service in a fast-paced environment.
- Answered customer questions and addressed concerns in a professional manner.
- Managed multiple customer needs, ensuring a positive and welcoming atmosphere for all patrons.
- Maintained a clean and organized cashier and front-of-house area.
- Collaborated with team members to streamline service delivery, contributing to smooth daily operations.
- Processed orders and payments accurately while maintaining attention to detail.
Education
No Degree - Health Science
Utah Valley University
Orem09.
High School Diploma - undefined
Orem High School
Orem01.2025
Skills
- Customer Service
- Front Desk & Reception Support
- Cash handling
- Phone Communication
- Conflict Resolution
- Professional Communication skills
- Multitasking
- Organization & Time Management
- Teamwork & Collaboration
- Sales expertise
- Microsoft Word and PowerPoint
- Dependable professional
- Customer-focused demeanor
- Product knowledge
- Strong work ethic
Languages
English — Fluent
Spanish — Fluent
French — Knowledgeable
Timeline
Cashier
SuperChix
04.2024 - 07.2024
Prestige Beauty Advisor
Ulta Beauty
05.2023 - Current
High School Diploma - undefined
Orem High School
No Degree - Health Science
Utah Valley University