Stephanie Cardona
Libertyville,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Libertyville Chevrolet
Libertyville, IL
09.2021 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Chevrolet Exchange
Lake Bluff, IL
01.2011 - 07.2016
- Responsible for all customer services duties related to internet leads sales. This includes cold calls, incoming informational calls, incoming service calls, outgoing follow up calls for showroom traffic, supporting mailing services (flyers), pricing on vehicles and various leg work to
support sales department. - Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
Customer Service Representative
Shepard Chevrolet
Lake Buff, IL
06.2007 - 11.2010
- Responsible for all customer services duties related to internet leads sales.
- This includes coldcalls, incoming informational calls, incoming service calls, outgoing follow up calls for showroom traffic, supporting mailing services (flyers), pricing on vehicles and various leg work to support sales department.
- Made outbound calls to set appointments to view vehicles.
- Assisted customers with price checks and addressing other inquiries.
Education
High School Diploma -
Mundelein High School
Mundelein, IL06-2008
Skills
- Scheduling
- Information Security
- Paperwork Processing
- Account Updating
- Appointment Scheduling
- Customer Service
- Customer Relations
- High-Energy Attitude
- Adaptive Team Player
Timeline
Customer Service Representative
Libertyville Chevrolet
09.2021 - 02.2024
Customer Service Representative
Chevrolet Exchange
01.2011 - 07.2016
Customer Service Representative
Shepard Chevrolet
06.2007 - 11.2010
High School Diploma -
Mundelein High School
Similar Profiles
Davion ThompsonDavion Thompson
Assistant Football Coach at Libertyville Boys Club & Libertyville High SchoolAssistant Football Coach at Libertyville Boys Club & Libertyville High School
Ainsley EctonAinsley Ecton
Youth Soccer Referee at Greater Libertyville SoccerYouth Soccer Referee at Greater Libertyville Soccer
Aaron LeveyAaron Levey
Apprentice Technician at Napleton Mazda of LibertyvilleApprentice Technician at Napleton Mazda of Libertyville
Gillian ThompsonGillian Thompson
Tennis Shop Attendant at Knollwood Country ClubTennis Shop Attendant at Knollwood Country Club
Thomas GraciaThomas Gracia
Pre-K Teacher at KinderCare Learning CentersPre-K Teacher at KinderCare Learning Centers