Stephanie Cardoso

Great Understanding of Zencharts Ex: Uploading Important Client Documents into their charts.

Good Empathetic approach in dealing with and understanding the clients.

Transport Clients to and from appointments, events, outings and meetings.

Up to date on CEU trainings.

Working knowledge of a 12 step program and the 12 steps.

Collect and enter UA's into Zencharts.

Knowledge of putting together client medications, observing clients taking medications and filling out MORS sheets, Taking Vitals.

Know how to complete shift reports and fill out incident reports.

• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.

• Monitored flow of paperwork and directed information to appropriate departments.

• Responded to over 25 daily caller requests for police department with information about assistance and timeframes.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Reported to management operational activities and maintained current records.

• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.

• Sold Health Insurance policies for Aetna, Mutual of Omaha, and Cigna

• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

• Finalized sales and collected necessary deposits.

• Calculated premiums and established payment methods for sales.

• Scheduled and dispatched drivers to locations in all of The USA.

• Facilitated communications between customers and field personnel to answer questions or resolve concerns.

• Carried out day-day-day duties accurately and efficiently.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Worked flexible hours; night, weekend, and holiday shifts.

• Proved successful working within tight deadlines and fast-paced atmosphere.

• Offered friendly and efficient service to customers, handled challenging situations with ease.