MADISON HUMBLE
Thornton,CO
Summary
Versatile Business Office Manager experienced in handling high-intensity workload demands. Proven success in delivering an exceptional customer experience and operational excellence with clear communication. Multidisciplinary managerial skills in process, procedure, and policy improvement initiatives. Conscientious and compassionate professional skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Office Manager
Control Services
08.2025 - Current
- Process payroll, calculate wages, benefit administration, addressing employee queries, generating payroll related reports and maintaining confidentiality when handling sensitive employee data.
- Manage new hire orientation, addressing employee complaints, managing performance, maintain a productive and compliant work environment.
- Accurately record financial transactions, invoices, expenses and payments in Quickbooks.
- Reconcile credit cards monthly.
- Manage vendor bills, coding, payments and client invoicing/collections.
Business Office Manager
Blue Compass
03.2019 - 08.2025
- Process payroll, timesheet corrections, onboarding and orientation, assemble and maintain personnel files, managing unemployment claims, and workers compensation claims.
- Work collaboratively with the Accounting Department to ensure all financial information has been entered and accounted for appropriately to produce consistent and accurate financial reporting.
- Manage and schedule Concierge team.
- Manage new hire orientation and paperwork including monitoring proper documentation for I-9's, drug tests, background checks, reference checks and ensure that all required forms are signed and filed in their proper places.
- Monitor employee benefits eligibility & submitting insurance & 401(k) applications.
- Pay taxes when required.
- Monitor employee vacation and sick hour balances.
- Manage Employee Appreciation Program.
- Work with Regional HR Manager to ensure compliance of FMLA and other regulatory issues.
- Supply requested information to the owner, CEO, CFO, Reporting Accountant, accounting firms, auditors, etc.
- Collect accounts receivable and prevent past due accounts.
- Prepare daily, weekly, monthly and annual reports and summaries as needed or requested.
- Maintain professional confidentiality.
Director of Client Services
KG Consulting Group
08.2016 - 03.2019
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Liaised with clients to determine exact event requirements.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
Manager of Operations
Tan On The Boulevard
01.2014 - 08.2016
- Established positive and effective communication among unit staff and organization leadership.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Revenue generation.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Education
Bachelor's Degree - Business Management
Metropolitan State University of Denver
Denver, COSkills
- Payroll Processing
- Quickbooks
- Remote Work
- Employee Timesheet Processing
- Recruitment and Hiring
- HR Services
- Exceptional Communication Skills
- Exceptional Customer Service
- Error Reviews
- Accounts Payable
- Accounts Receivable
- Deadline management
- Account reconciliation
- Records management
- Business operations management
- Office management software
Certification
- CNP - Certified Notary Public
Timeline
Business Office Manager
Control Services
08.2025 - Current
Business Office Manager
Blue Compass
03.2019 - 08.2025
Director of Client Services
KG Consulting Group
08.2016 - 03.2019
Manager of Operations
Tan On The Boulevard
01.2014 - 08.2016
Bachelor's Degree - Business Management
Metropolitan State University of Denver