Stephanie Carranza
San Pablo,CA
Summary
I have a good interpersonal skills, an excellent team worker but also on my own as I like to set myself goals which I will achieve. I have good listening and communication skills. I have an active dynamic approach to work and getting things done and always up for new challenges. I am well organized and always plan ahead to make sure I manage my time well. I always seek to achieve a high standard in whatever work I undertake,
Overview
5
5
years of professional experience
Work History
Medical Records Clerk
Lifelong Medical Care
2019.12 - 2023.11
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Maintained accuracy, completeness and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Front Desk Coordinator
Lifelong Medical Care
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for 5-physician Family Medicine facility, scheduling appointments and handling patient inquiries.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Referral Coordinator
Lifelong Medical Care
2019.12 - Current
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Encouraged patients to schedule recommended tests and procedures.
- Built strong referral network by developing strategic relationships with general practitioners and internists.
Medication Coordinator
Lifelong Medical Care
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Stocked, labeled and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Verified eligibility and compliance with authorization requirements for service providers.
Office Manager
D Harris Tours
2023.11 - 2024.02
- Streamlined communication channels with drivers, leading to increased operational efficiency.
- Negotiated contracts with vendors, ensuring best pricing and service quality for the fleet operations.
- Maintained accurate records of all fleet-related activities, including maintenance, repairs, licenses, inspections, registrations, and warranties.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Enhanced communication within the office by organizing regular meetings, distributing agendas, and capturing meeting minutes.
- Assisted with onboarding new employees by providing them with necessary materials, resources, and training schedules.
- Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, safe bus environment.
- Collaborated with dispatchers for timely pickups, drop-offs, and communication of any delays or issues.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Enhanced communication within the organization by managing internal newsletters and announcements.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Resolved basic computer and office equipment issues through troubleshooting.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
- Enhanced customer satisfaction by efficiently addressing and resolving email inquiries.
Patient Services Representative
Lifelong Medical Care
2024.05 - Current
- Answered 80+ phone calls and messages for 9 medical office facilities, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Cross-trained and provided backup support for organizational leadership.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Confirmed appointments, communicated with patients, and updated patient records.
- Checked patient insurance, demographic, and health history to keep information current.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of providers schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Education
High School Diploma -
Pinole Valley High School
Pinole, CA06.2016
Skills
- Updating Medical Records
- Completing Insurance Forms
- Pharmacy Relations
- Medication Prescribing
- Medication Inventory
- Coordinating Drug Refills
- Problem Anticipation and Resolution
- Patient Relations
- Clinical and Operational Judgement
- Standards Compliance
- Expense Reporting
- Operations Management
- Billing
- Office Management
- Clinical and Operational Judgement
- Standards Compliance
Additional Information
References
References available upon request
Certifications:
Opioid Overdose and Naloxone Treatment
Instructor : David Pintado MD, MHA, CCMA-NAH
AHA Certified Instructor 03140234380
Adult, Child and Infant CPR/AED
Instructor: Roy W. Shaw
Certificate No. 165593546260371
Basic Life Support (BLS)
Instructor: Paul J. Scruton
ID#:8CCBB8
Timeline
Patient Services Representative
Lifelong Medical Care
2024.05 - Current
Office Manager
D Harris Tours
2023.11 - 2024.02
Medical Records Clerk
Lifelong Medical Care
2019.12 - 2023.11
Referral Coordinator
Lifelong Medical Care
2019.12 - Current
Front Desk Coordinator
Lifelong Medical Care
Medication Coordinator
Lifelong Medical Care
High School Diploma -
Pinole Valley High School
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