Precious Fletcher
Manteca,CA
Summary
Remarkable customer service representative with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Lifelong Medical Care
Berkeley , CA
2021.08 - 2023.11
- Managed smooth and effective communication among physicians, patients, families and staff.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Opened the office and completed closing paperwork and procedures daily.
- Welcomed large volume of guests and improved overall customer service.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Customer Service Representative
Lowes Home Improvment
Antioch , CA
2019.11 - 2021.01
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected payments and provided accurate change.
Education
Certificate - Medical Assisting
Carrington College California - Sacramento
Sacramento, CA2023-07
Skills
- Prioritization and Time Management
- Microsoft Office
- Positive Attitude and Energetic
- Verbal and Written Communication
- Administrative Support
- Customer Service-Oriented
- Administrative Skills
- HIPAA Compliance
- Patient Scheduling
Timeline
Front Desk Coordinator
Lifelong Medical Care
2021.08 - 2023.11
Customer Service Representative
Lowes Home Improvment
2019.11 - 2021.01
Certificate - Medical Assisting
Carrington College California - Sacramento
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