Kristina Llera
Miami,FL
Summary
Highly motivated office secretary with 11 years of experience seeking to work in an environment that offers opportunities for growth and career building. An extremely passionate and sociable team player with the ability to communicate effectively and efficiently that is comfortable with high pressure situations and able to respond to leadership opportunities. Fluent in English, Spanish, and Sign language.
Overview
11
11
years of professional experience
Work History
Front Desk Coordinator
Femwell
Miami, FL
05.2019 - 03.2020
- Used computer programs and registration systems to register and schedule patients.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collect patient copay and credit payment to patient account.
- Verify patients medical insurance and copay amount.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed multi-line phone system, answering over 100 calls per day, and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Batch out credit card machine for end of day journal.
- Close entry journal in system to record patient payments.
- Prepare financials for deposit.
Office Secretary
Emily C. Moises Day Training Center
Miami, FL
08.2006 - 12.2016
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Produced highly accurate internal and external letters and memoranda.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Answer multi-line company phone and return phone calls.
Education
High School Diploma -
Miami Internation Christian Academy
Miami, FL08.2005
Skills
- Visitor and Customer Relations
- Payment Processing
- Positive Attitude and Energetic
- Records Management
- Computer Proficiency
- Multitasking and Prioritization
- Documentation and Reporting
- Preparing deposits
- Attention to Detail
- Multi-Line Phone Systems
- Prioritization and Time Management
- Creating and maintaining schedules
Timeline
Front Desk Coordinator
Femwell
05.2019 - 03.2020
Office Secretary
Emily C. Moises Day Training Center
08.2006 - 12.2016
High School Diploma -
Miami Internation Christian Academy