Stephanie Carrillo
Topeka,KS
Summary
Knowledgeable School Social Worker focused on helping students excel in academic and social situations by working with teachers, families and outside resources to build powerful support network.
Overview
9
9
years of professional experience
Work History
Program Coordinator
City Of Topeka
01.2021 - Current
- Developed and maintained relationships with external partners to facilitate program operations.
- Provide full-cycle case management services to Impact Avenues clients.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Provide emergency assistance to walk-in clients.
- Oversee data collection and enter data entry into online systems to maintain compliance with grants and data tracking goals.
Customer Service Associate
Wal-Mart
10.2014 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master of Social Work - Social Work
Washburn University of Topeka
Topeka, KS05.2022
Bachelors of Social Work - Social Work
Washburn University of Topeka
Topeka, KS05.2020
Skills
- Interpersonal and Written Communication
- Client Interactions
- Community Service Programs
- Program Management
- Cultural Humility
- Crisis Intervention
- Group Classes
- Confidential Records Management
- Counsel Parents
- Verbal and Written Communication
- Resource Advocacy
- Maintain Case Files
Languages
Spanish
Native or Bilingual
Timeline
Program Coordinator
City Of Topeka
01.2021 - Current
Customer Service Associate
Wal-Mart
10.2014 - 02.2023
Master of Social Work - Social Work
Washburn University of Topeka
Bachelors of Social Work - Social Work
Washburn University of Topeka
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