Stephanie Carroll

• Drive execution of all sales. Managed Pro, Lumber, Building Materials, Hardware, and Tools, also assisting in all other departments throughout the store.
• Build and maintain strong relationships, with our Pro customers providing direction and feedback to the Pro department supervisor while ensuring the entire store is driving Pro sales. Reaching out and keeping a line of communication with our top Pro’s.
• Collaborated with team members to execute merchandising strategies that enhanced product visibility.
• Supported daily operations by maintaining store standards and facilitating customer service excellence.
• Coordinated promotional displays, aligning with seasonal marketing initiatives to drive sales.
• Monitored sales performance, identifying trends to optimize product placement and assortment.
• Trained new staff on store policies, procedures, and best practices for customer engagement.
• Participated in weekly meetings to discuss inventory turnover and merchandising effectiveness.
• Implemented visual merchandising guidelines, improving overall store presentation and customer experience.
• Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
• Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
• Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
• Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
• Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
• Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
• Increased sales by strategically placing merchandise and creating visually appealing displays.
• Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
• Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
• Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
• Reduced out-of-stock instances with diligent monitoring of inventory levels and timely reordering of products.

Lead the Pro Service team while driving sales growth by building strong relationships with Pro customers. Overseeing the daily Pro desk operations ensuring excellent customer service experiences while the TEAM meets sales goals and beating LY sales. Coaching and managing customer quotes ensuring follow-ups in a timely manner, making fulfillment and delivery of all orders are efficient, and resolving any customer concerns while maintaining strong communication with the store leadership and departments. While focusing on growing the Pro customer base and increasing loyalty and a strong partnership with our PRO’S.

• Provide outstanding customer service to assist contractors and homeowners with the design, order and delivery of custom windows, doors, sliders, and decks.
• Determine customer needs based on detailed knowledge of products, services, and goods; suggest additional merchandise to compliment purchase.
• Proficient in Point of Sale (POS) system to receive payments, process credits and returns.
• Assist in monthly inventory and price markdown process.
• Use of proprietary software to quote customers for services.
• Adhere to asset protection, inventory control and compliance standards.
• Use of Personal Protective Equipment (PPE) to ensure safety and compliance with OSHA guidelines.
• Train new associates on organizational policies, processes, and procedures.

• Deliver personalized service and exceptional experience for all customers.
• Process sales transactions with minimal errors meeting or exceeding service time quota.
• Maintain up-to-date knowledge to answer customer questions and concerns regarding pricing, products, and other offerings.
• Calculate return change and ensure accuracy of all cash and credit payments, credits, and refunds.
• Reconcile cash drawer and sales receipts at end of shift.
• Explain benefits and differences in warranty protection during upsell process.

• Managed online and phone reservations for check-in, check-out tasks and upsell all hotel guest; ensured proper room allocation.
• Verified customer identification, payment methods, and other relevant information.
• Calculated all guest billings, accurately posted changes to guest room and house accounts.
• Listened and responded to guest queries and requests both in-person and by phone.
• Responded to complaints in timely and professional manner to ensure positive resolve.
• Liaised with housekeeping, maintenance and other staff and external vendors to ensure that guest rooms and facility were clean, fully furnished and in working order.
• Confirmed group reservations and arranged personalized services for VIP customers and event attendees.
• Provided guests with recommendations for local activities and restaurants; arranged transportation as needed.
• Served as a host at on-site conferences and ensured that all relevant requests were delivered.

• Ensured the accuracy of accounts payable, receivables, disbursements, expense vouchers and receipts.
• Prepared routine entries and financial transactions, reconciled entries, and ledgers.
• Maintained integrity of accounting database, spreadsheets, and other financial reports by entering data and processing backups.
• Keyed data and prepared batches for processing which included sorting, alphabetizing, and running tapes to verify totals.
• Contacted department heads and external vendors to resolve discrepancies.
• Matched purchase orders to invoices and verified payments.
• Organized and filed sensitive records, invoices, and other documentation in accordance with standard operating procedures and retention policy.
• Processed organizational bills and vendor payments for bi-weekly, monthly, and special request payment schedules.
• Effectively and efficiently support department leadership by performing clerical tasks.
• Assisted with payroll preparation and maintenance of employee records.