Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Stephanie Carter

Fort Ann,NY

Summary

Seasoned Customer Associate with 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

17
17
years of professional experience

Work History

Customer Service Associate

Cumberland Farms
05.2017 - 10.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.

Personal Assistant for People on Low Income

Greater Adk Home Aides
05.2018 - 09.2021
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Dept Manager of the Jewelry Department

Walmart
12.2011 - 06.2015
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

Cake Decorator

Walmart
06.2011 - 06.2015
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Designed specialty cakes for weddings, birthdays and graduations.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.

Cosmotology

Pro Style Salon
12.2005 - 12.2007
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Answered telephone calls to provide information and schedule new appointments.

Education

Cosmetology Lisence -

Adk Beauty School
Glens Falls, NY
06.2005

I Quit And Got My GED -

Fort Ann Central
Fort Ann, NY
11.2001

Moved To Fort Ann Ny -

Queensbury Elementary And Middle Scool
Queensbury, NY
01.1990

Skills

  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Customer Support
  • Customer Data Confidentiality
  • Correcting Discrepancies
  • Exceptional Communicator
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Speaking Clearly
  • Safe Work Practices
  • Guest Experiences
  • Sales and Upselling
  • Telephone Reception
  • Guest Satisfaction
  • Billing Adjustments and Refunds
  • Station Preparation
  • Team-Oriented and Cooperative
  • Issue and Complaint Resolution
  • Needs Assessment love meeting new people and very easy to get along with

Additional Information

i learn hands on fairly quickly. i am respectful and caring of others. and cant wait to start.

Timeline

Personal Assistant for People on Low Income

Greater Adk Home Aides
05.2018 - 09.2021

Customer Service Associate

Cumberland Farms
05.2017 - 10.2021

Dept Manager of the Jewelry Department

Walmart
12.2011 - 06.2015

Cake Decorator

Walmart
06.2011 - 06.2015

Cosmotology

Pro Style Salon
12.2005 - 12.2007

Cosmetology Lisence -

Adk Beauty School

I Quit And Got My GED -

Fort Ann Central

Moved To Fort Ann Ny -

Queensbury Elementary And Middle Scool

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Stephanie Carter