Stephanie Charlton
Painesville,OH
Summary
Dedicated Medical Assistant skilled in direct patient care and medical records management. Proven ability to streamline office workflows and enhance patient satisfaction through effective communication and compassionate service.
Overview
5
5
years of professional experience
Work History
Medical Assistant
University Hospitals
Concord, OH
01.2025 - Current
- Assisted healthcare providers in patient examinations and procedures.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Maintained accurate medical records using electronic health record (EHR) systems.
- Administered medications and vaccinations per physician instructions.
- Supported laboratory testing by preparing specimens and ensuring compliance with protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assitant
WellStreet Urgent Care
Willoughby, OH
06.2024 - 01.2025
- Administered patient intake and medical histories to ensure accurate data collection.
- Assisted in clinical procedures, maintaining sterile environments and supporting healthcare providers.
- Managed electronic health records, ensuring confidentiality and compliance with regulations.
- Coordinated patient appointments and follow-ups to optimize clinic workflow and patient care.
- Educated patients on treatment plans and preventive care to enhance health literacy.
- Trained new staff on office protocols and procedures, fostering a culture of teamwork.
Medical Assistant
Crossroads Health
Mentor, OH
08.2022 - 06.2024
- Educated patients on treatment plans and preoperative/postoperative care guidelines.
- Collaborated with multidisciplinary teams to enhance patient care outcomes.
- Streamlined office operations, improving workflow efficiency in daily tasks.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
VPA Physicians
Mentor, OH
03.2021 - 09.2021
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted healthcare providers in patient examinations and procedures.
- Maintained accurate medical records using electronic health record (EHR) systems.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Medical Assisting -
Cleveland Institute of Dental - Medical Assitants
Mentor, OHHigh School Diploma -
Riverside High School
Painesville, OHSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Appointment setting
- Maintaining confidentiality
- Medical records management
- Compassionate caregiver
- First aid
- Medical office administration
- Complex Problem-solving
- Patient management
Timeline
Medical Assistant
University Hospitals
01.2025 - Current
Medical Assitant
WellStreet Urgent Care
06.2024 - 01.2025
Medical Assistant
Crossroads Health
08.2022 - 06.2024
Medical Assistant
VPA Physicians
03.2021 - 09.2021
Medical Assisting -
Cleveland Institute of Dental - Medical Assitants
High School Diploma -
Riverside High School