STEPHANIE CIANCIULLI
BROOKLYN
Summary
Veterinary Hospital Manager with over 20 years of experience in leading dual-site operations and enhancing clinical efficiency. Expertise in optimizing staffing, elevating customer service standards, and ensuring financial performance through strategic policy implementation has consistently driven success. A strong commitment to fostering community engagement and professional development facilitates measurable improvements that contribute to the growth of veterinary services. Results-oriented leadership focuses on advancing operational excellence and enhancing the overall client experience, ensuring the highest standards of care and service delivery.
Overview
22
22
years of professional experience
Work History
Veterinary Practice Manager
NVA- Veterinary Care Group
05.2025 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality patient care.
- Developed and implemented staff training programs to enhance team performance and client service.
- Managed inventory systems, optimizing supply levels and reducing costs through effective vendor negotiations.
- Led strategic planning initiatives, aligning practice goals with community needs and market trends.
- Enhanced client communication strategies, resulting in improved customer satisfaction and retention rates.
- Fostered a collaborative team environment, mentoring junior staff to promote professional growth and development.
Dual Site Veterinary Hospital Manager
Veterinary Emergency Group
11.2021 - 12.2024
- Lead dual-site operations, enhancing clinical efficiency and staff performance.
- Implemented policies for workflow improvement and regulatory compliance.
- Optimized staffing, cutting labor costs and boosting customer service.
- Resolved conflicts, fostering a harmonious workplace environment.
- Managed fiscal operations, ensuring budget adherence and financial efficiency.
- Streamlined hospital operations to enhance patient care and support staff efficiency.
- Analyzed performance metrics to identify areas for operational improvement and drive quality standards.
ER/Surgery Department Manager
VERG- Veterinary Emergency Referral Group
01.2019 - 11.2021
- Managed hiring to enhance team cohesion, boosting operational efficiency.
- Optimized budget planning, improving resource allocation and financial planning.
- Mentored staff for skill development, fostering growth and collaboration.
- Streamlined scheduling, ensuring effective shift coverage and work-life balance.
- Improved ER/Surgery operations with collaborative protocols for seamless care.
Department Manager
Tampa Bay Veterinary Specialist and Emergency
06.2006 - 06.2019
- Led strategic planning, boosting operational efficiency and team performance.
- Managed staffing, ensuring optimal schedules and high service standards.
- Implemented efficient workflows, reducing wait times and enhancing customer satisfaction.
- Resolved complex customer issues, turning challenges into service opportunities.
- Developed training programs, fostering a supportive environment for growth.
Assistant Hospital Manager
Animal ER of Countryside
01.2004 - 06.2006
- Enhanced operational efficiency, boosting patient satisfaction and financial metrics.
- Monitored hospital performance, achieving measurable improvements in patient care.
- Led recruitment efforts, ensuring consistent staffing levels across all departments.
- Managed clinical operations, optimizing processes for admissions, billing, and records.
- Implemented strategies that significantly improved hospital workflow and patient outcomes.
Education
Associate of Science - Mental Health Services
Kingsborough Community College Of The City University of New York
Brooklyn, NY06.1995
High School Diploma - undefined
John Dewey High School
Brooklyn, NY06.1993
Skills
- Budget management expertise
- Operational efficiency expertise
- Data-driven KPI monitoring
- Efficient process execution
- Cost analysis proficiency
- Talent acquisition expertise
- Effective communication skills
- Strong interpersonal sensitivity
- Team skill enhancement
- Customer service expertise
- Process optimization
- Critical analysis skills
- Proficient in leadership coaching
- Proficient in data interpretation
- Skilled in fostering team dynamics
Websites
LINKS
LinkedIn: linkedin.com
Timeline
Veterinary Practice Manager
NVA- Veterinary Care Group
05.2025 - Current
Dual Site Veterinary Hospital Manager
Veterinary Emergency Group
11.2021 - 12.2024
ER/Surgery Department Manager
VERG- Veterinary Emergency Referral Group
01.2019 - 11.2021
Department Manager
Tampa Bay Veterinary Specialist and Emergency
06.2006 - 06.2019
Assistant Hospital Manager
Animal ER of Countryside
01.2004 - 06.2006
High School Diploma - undefined
John Dewey High School
Associate of Science - Mental Health Services
Kingsborough Community College Of The City University of New York
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