Stephanie Collier
Saratoga County Human Resources
Ballston Spa,NY
15
years of professional experience
Human Resources and Civil Service professional with extensive experience in personnel administration, recruitment, and regulatory compliance. Skilled in fostering collaboration among County leadership, departments, and external agencies while ensuring confidentiality and adherence to HR policies. Demonstrates strong leadership in employee coaching, training, and team development, delivering effective communication and sound judgment to support organizational goals.
Work History
CIVIL SERVICE & HUMAN RESOURCE COORDINATOR
10 Months- Serve as a liaison with the Director and Deputy Director of Human Resources on matters related to Human Resources and Civil Service administration.
- Coordinate and assist with recruitment and hiring activities, including employment advertising, canvassing, application review, and related personnel processes.
- Review and process Human Resources and Civil Service transactions, including appointments, terminations, retirements, promotions, salary changes, and benefit-related actions.
- Administer aspects of the competitive examination process in coordination with County staff and New York State Civil Service.
- Ensure personnel actions are processed accurately and in compliance with County policies and Civil Service requirements.
- Monitor Human Resources and Civil Service processes to support accuracy, efficiency, consistency, and compliance.
- Supervise and support members of the Civil Service team, providing guidance while promoting a collaborative and productive work environment.
- Maintained the County’s vacancy review process according to County policy.
HUMAN RESOURCE CLERK
2 Years 10 Months- Created and posted employment opportunities and Civil Service examination announcements.
- Reviewed and processed employment applications and coordinated their distribution to appropriate departments.
- Assisted with the administration of County Human Resources and Civil Service processes.
- Assisted with new-hire profile creation and employee orientation processes.
- Created and maintained confidential personnel files in accordance with applicable retention requirements.
- Provided support with health insurance and benefits administration, including open enrollment, retiree matters, and qualifying life events.
- Assisted with decentralized and State-prepared examination processes, including score entry and the establishment of eligible lists.
- Coordinated documentation and administration related to the County’s drug testing program.
- Responded to inquiries from employees, applicants, and visitors and provided professional customer service.
CONFIDENTIAL SECRETARY / SENIOR ACCOUNT CLERK TYPIST / ACCOUNT CLERK TYPIST
6 Years 5 Months- Provided confidential administrative and personnel support to the Commissioner of Public Works in operational and employee-related matters.
- Completed and maintained daily payroll entries for approximately 150 employees, supporting accurate reporting and general ledger processing.
- Coordinated with Human Resources regarding new-hire processes, employee orientations, and, when applicable, pre-employment drug screenings.
- Processed a variety of personnel changes, including new hires, terminations, retirements, resignations, transfers, and promotions.
- Assisted employees with Human Resources-related paperwork and processes involving Workers’ Compensation, FMLA, disability, leaves of absence, retirement, and resignation.
- Assisted department leadership with application review, interview scheduling, and succession planning.
- Assisted with the communication and distribution of Human Resources and Civil Service information, including policy updates, job postings, examination announcements, and employment applications.
- Worked closely with Human Resources as the department liaison for CSEA-related matters.
- Maintained confidential employee and financial records in accordance with applicable policies and retention requirements.
MANAGER OF CUSTOMER SERVICE
3 Years 6 Months- Managed and supervised more than 70 associates across front-end operations, including the service desk, bookkeeping office, and Hannaford To Go.
- Trained and coached employees to meet performance expectations while fostering a positive work environment.
- Coached employees through documentation and counseling processes, ensuring alignment with company policies.
- Developed employee schedules and coordinated staffing using Kronos.
- Led pilot store efforts in Hannaford To Go program rollout, facilitating employee training and program implementation.
- Maintained confidential employee and financial records in accordance with company requirements.
- Previously Assistant Manager of Customer Service | September 2009–September 2011
Education
Master of Science - Literacy B-6
Bachelor of Science - Childhood Education
Skills
Civil Service Administration & Compliance
Employee Relations
Policy & Procedure Compliance
Team Leadership & Supervision
Employee Coaching & Training
Confidential Records Management
Personnel Transactions
Additional Work History
Receptionist: Saratoga County District Attorney's Office (June 2015-October 2016)
Provided administrative support, maintained confidential records, entered and organized case information, and coordinated with office and court personnel to support daily operations.
Host/Server/Food Runner/Bartender: Augie's Restaurant (July 2014-Present)
Provide customer service in a variety of roles and assist with staff supervision, customer inquiries and concerns, cash handling, closing procedures, and daily operations.
Technical Skills
- New World System
- Kronos
- Microsoft Office Suite
- Microsoft Outlook
- LENEL S2 System
- MSB
- E-Gov (Catalog & Commerce)
Timeline
CIVIL SERVICE & HUMAN RESOURCE COORDINATOR
Saratoga County Human Resources
01.2026 - CurrentRead More
HUMAN RESOURCE CLERK
Saratoga County Human Resources
03.2023 - 01.2026Read More
CONFIDENTIAL SECRETARY / SENIOR ACCOUNT CLERK TYPIST / ACCOUNT CLERK TYPIST
Saratoga County Public Works
10.2016 - 03.2023Read More
MANAGER OF CUSTOMER SERVICE
Hannaford
09.2011 - 03.2015Read More
The College of Saint Rose
Master of Science from Literacy B-6
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The College of Saint Rose
Bachelor of Science from Childhood Education
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