Stephanie Collins
Troy,MI
Summary
I am a part of a 3 member Global Travel Management Team covering 28 countries. I am a Global Concur Travel and Expense expert, and the Global Travel System Admin for the KUKA Concur platform for all countries on the platform, and I manage the Configurations for all countries. We also manage implementations for Travel, and I assist with implementations for Expense when new country KUKA Groups decide to come online. We negotiate the global Air, Car and Hotel contracts for all of KUKA and Swisslog groups involved in our global travel program. I am deadline driven because our systems must be implemented ontime as announced to the Global teams. I have Proven Career Success in developing and implementing new processes for Travel and Expense, and work directly with the Global CEO, Global CFO, Division Leaders and Project managers streamlining their travel and expense processes.
Overview
22
22
years of professional experience
Work History
Global Travel Manager
KUKA US Holdings Co. LLC
05.2017 - Current
- Utilized advanced analytics tools to evaluate traveler feedback data, identifying areas of improvement within the organization.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system for 28 countries.
- Conducted regular market research to stay informed on emerging trends and offered innovative solutions accordingly.
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
- Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
- Fostered a culture of continuous learning within the team by offering regular training sessions on topics such as destination knowledge and new technology adoption.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Generated and monitored global travel and Expense related reports to facilitate deeper discounts by negotiating agreements with airlines, hotels and car rental providers.
- Manage the Travel and Expense online platforms for 32 countries
Travel Agency Manager
Travel Leaders Auburn Hills
09.2001 - 05.2017
- Negotiated favorable contracts with suppliers, resulting in cost savings for both the agency and its customers.
- Improved employee retention rate by fostering a positive work environment built on collaboration, support, and professional development opportunities.
- Managed and led a team of travel agents, ensuring consistent high-quality service to clients.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Spearheaded the successful launch of online booking platform, making reservation process more convenient for clients.
- Enhanced employee productivity by developing efficient work schedules and allocating resources effectively.
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- Negotiated competitive rates with vendors to provide cost-effective travel options for clients.
- Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
- Maintained detailed records of client preferences and requirements, delivering personalized service at every touchpoint.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
Education
Bachelor of Arts - East Asian Studies With Concentration in Japanese
Oakland University
Rochester, MISkills
- Risk assessment
- Sales techniques
- Vendor relations
- Data analysis
- Problem-solving
- Strategic planning
- Staff training
- Travel policy creation
- Relationship building
- Customer service
- Process improvement
- Time management
- Organizational skills
Additional Information
My family has owned more than one unit in the Bayside condominium complex since I was 13 years old. We have been going to our little slice of heaven for 40 years, and I am fully and completely invested in keeping Bayside Condominiums one of the best kept secrets in Clearwater Beach!
Timeline
Global Travel Manager
KUKA US Holdings Co. LLC
05.2017 - Current
Travel Agency Manager
Travel Leaders Auburn Hills
09.2001 - 05.2017
Bachelor of Arts - East Asian Studies With Concentration in Japanese
Oakland University
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