Stephanie Conti
New York Metropolitan Area
Summary
Customer-centric retail executive with extensive experience leading high-volume operations across multiple states. Successful in transforming underperforming stores into top performers through strategic leadership and operational excellence. Proven track record in driving revenue growth, enhancing customer experience, and developing high-performing teams.
Overview
27
27
years of professional experience
Work History
Regional Director
David's Bridal
10.2022 - 05.2026
- Directed regional operations across the Northeast territory, including New York, New Jersey, New Hampshire, Connecticut, and Massachusetts.
- Led regional sales strategies to enhance brand presence and drive revenue growth.
- Directed multi-site regional performance, operational execution, team leadership, and strategic growth initiatives across assigned markets.
- Led cross-functional teams to enhance customer service, drive revenue growth, and foster operational excellence, aligning efforts with company standards and organizational goals.
- Partnered with executive leadership to implement regional strategies, enhance customer experience, and improve operational consistency.
- Oversaw regional performance metrics and KPIs to ensure alignment with financial outcomes.
- Directed regional budgeting, forecasting, and cost-control initiatives to maximize EBITDA performance and improve overall financial results.
- Guided regional Store Managers in operational objectives and customer service delivery, contributing to the region's achievement of top performance ranking for three consecutive years.
- Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Conducted regional store visits, operational assessments, and performance reviews.
- Managed customer and client relationships while resolving escalated operational issues.
- Coordinated cross-functional communication between corporate leadership and field operations..
- Implemented training programs and operational best practices to improve operational consistency and customer experience.
- Analyzed regional trends and performance data to support strategic decision-making and operational improvements.
- Oversaw new site openings, operational transitions, and regional integrations.
- Led the successful launch of a new concept location, overseeing recruitment, staff training, operational setup, and community engagement initiatives to build brand awareness and strengthen local market presence.
- Directed regional recruitment, hiring, and onboarding initiatives across multiple locations.
- Provided interim leadership and operational coverage for Southern and Northwest territories in the absence of a Regional Director.
- Conducted coaching, mentoring, and leadership development for management teams.
- Oversaw performance management processes, evaluations, and corrective action plans.
- Supported succession planning and talent pipeline development initiatives.
- Oversaw workforce planning and staffing optimization to support operational needs.
- Supported compensation recommendations, promotions, and organizational restructuring initiatives.
- Ensured consistent implementation of company culture, leadership expectations, and operational standards.
- Promoted diversity, inclusion, employee engagement, and a positive workplace environment.
- Ensured consistent implementation of company culture, leadership expectations, and operational standards.
- Promoted diversity, inclusion, employee engagement, and a positive workplace environment.
Store Manager / Regional Training Manager
Davids Bridal
03.2005 - 10.2022
- Successfully transformed a high-shrink, underperforming store into a top-performing location through strong leadership, coaching, and employee development.
- Recruited, hired, trained, and developed associates and management teams to meet corporate training standards, fostering a skilled workforce.
- Trained, coached, and developed peers across multiple store locations to strengthen leadership capability and operational consistency.
- Conducted training programs for senior-level corporate personnel and field management teams across multiple U.S. locations, enhancing leadership capabilities.
- Developed high-performing sales teams that consistently exceeded commission and service goals.
- Led operational improvements that enhanced customer satisfaction, increased employee retention, and drove sustained sales growth.
- Achieved some of the strongest inventory results within the company through disciplined operational controls and accountability measures.
Store Manager / Training Manager
DSW Designer Shoe Warehouse
10.2003 - 02.2005
- Managed the company’s highest volume retail location, consistently exceeding sales targets and operational performance objectives.
- Trained and coached large retail team, enhancing their effectiveness in fast-paced, high-volume environment.
- Developed store as formal training location for newly hired managers and corporate personnel, strengthening onboarding processes.
- Received company recognition and performance awards for excellence in operations and sales achievement.
- Hosted and led corporate executive site visits, showcasing store as designated test location for new marketing initiatives and operational programs.
General Manager / Training Manager
Babies R Us
Nanuet
06.1999 - 09.2004
- Led the development and grand opening of a newly constructed retail location, coordinating closely with corporate leadership to ensure successful execution.
- Established and managed offsite hiring center, successfully recruiting, hiring, and training store associates and management teams.
- Designed and delivered management training programs, enhancing operational readiness and supporting long-term store performance.
- Directed store setup, including interior buildout coordination, merchandising execution, and signage implementation.
- Partnered with corporate executives to launch 'The Baby Registry' initiative, resulting in highest first-year registrations company-wide.
Skills
- Retail operations leadership
- Multi-site management
- Sales growth strategies
- Operational efficiency
- Inventory control
- Store development
- Visual merchandising
- Customer experience
- Team development
- Performance coaching
- Recruitment training
- Executive collaboration
- Relocation management
- Multi-concept operations
Awards
- Top Performing Regional Director, 2024-2025, Recognized for leading top-performing retail locations and achieving company-leading inventory and shrink results.
- Selected training location for management and corporate development initiatives, Successfully launched high-performing retail operations and customer programs.
Timeline
Regional Director
David's Bridal
10.2022 - 05.2026
Store Manager / Regional Training Manager
Davids Bridal
03.2005 - 10.2022
Store Manager / Training Manager
DSW Designer Shoe Warehouse
10.2003 - 02.2005
General Manager / Training Manager
Babies R Us
06.1999 - 09.2004