Stephanie Cooper
Cedar Rapids,IA
Summary
Experienced nurse leader with strong focus on building relationships within community to provide occupational health, wellness and on-site health care services. Provide leadership for development of quality-oriented, patient centered programs with exceptional organizational and communication skills.
Overview
31
31
years of professional experience
Work History
Director, Clinic Operations
Mercy Physician Services
Cedar Rapids, Iowa
01.2026 - Current
- Directed physician services operations across Mercy care teams and clinic workflows for both primary and specialty clinics.
- Collaborated with physicians, nurses, and administrators to enhance patient access and streamline care coordination.
- Coordinated quality improvement initiatives with clinical and administrative leadership teams to optimize patient outcomes.
- Monitored daily operations and addressed issues impacting patient flow and provider support to maintain service quality.
Director, Business Health Solutions
Mercy Physician Services
Cedar Rapids, Iowa
08.2020 - 01.2026
- Oversaw employee health center, occupational medicine clinic, and wellness services for Coe College and Mt. Mercy University clinics.
- Coordinated COVID response and vaccine operations for Mercy employees and local community employers.
- Managed expenses and operating budgets across all departments.
- Conducted strategic planning to identify growth opportunities.
Business Health Solutions Manager
Mercy Physician Services
Cedar Rapids, IA
05.2014 - 08.2020
- Provide management and oversight for Employee Health Center, Occupational Medicine Clinic, MercyCare Telehealth clinics and Integrative Medicine Clinic.
- Planned and executed opening of Rockwell Telehealth and Hy-Vee Telehealth clinics. Continued business development of telehealth services including work injury triage and direct-to-consumer models.
- Planned and implemented key initiatives within Employee Health including Medical Home Level III certification, TSPOT TB testing, and Ready Set employee health documentation system.
Manager- Cardiac/Pulmonary Rehab and Non-Invasive Cardiology
Mercy Medical Center
Cedar Rapids, IA
07.2009 - 05.2014
- Directed Cardiac/Pulmonary Rehab and non-invasive cardiology services through personnel management, capital/operational budgeting, and program development to enhance service delivery.
- Managed day-to-day operations, overseeing payroll and staffing while providing direct patient care and serving as a resource for staff, physicians, and patients.
- Strategic planning for multiple new programs including heart failure clinic, Mercy anticoagulation clinic.
- Facilitated patient support groups and led community outreach and education initiatives to promote cardiac health awareness.
Program Coordinator-Cardiac/Pulmonary Rehab
Mercy Medical Center
Cedar Rapids, IA
05.2007 - 07.2009
- Supervised daily operations, coordinating scheduling, managing payroll, and overseeing budget.
- Provided care for patients with chronic cardiac and respiratory conditions, promoting wellness through tailored exercise and education programs.
- Coordinated Mercy Medical Center program schedules across clinical teams and departments.
Nurse Clinician-Critical Care Unit
Mercy Medical Center
Cedar Rapids, IA
12.2001 - 05.2007
- Served as charge nurse and preceptor for new RNs, paramedics, and nursing students, fostering clinical competence and confidence.
- Coordinated staff education through skills labs and in-servicing on new equipment, enhancing team proficiency and patient care.
- Supported daily unit operations by managing staffing, scheduling, payroll, and supply ordering, ensuring smooth operational flow.
Staff Nurse-Critical Care Unit
Mercy Medical Center
Cedar Rapids, IA
12.1995 - 12.2001
- Managed diverse critical care patients, demonstrating competency in cardiac monitoring, ventilators, NPPV therapy, and titration of multiple IV vasoactive drips.
- Conducted comprehensive patient assessments in Mercy Medical Center care units.
- Coordinated care plans with physicians and interdisciplinary Mercy Medical Center teams.
Education
Masters - Health Care Administration
Upper Iowa University
Fayette, IA12-2026
Bachelor of Science - Nursing
University of Iowa
Iowa City, IASkills
- Strategic planning
- Staff management
- Training and development
- Business development
- Organizational skills
- Critical thinking
- Conflict resolution
- Regulatory compliance
Accomplishments
- Catherine McAuley Service Award 2021
- Waypoint Tribute to Women of Achievement Award 2021
Community Service
- His Hands Free Clinic Nurse Volunteer
- Mercy Nurse Honor Guard Chair
- Alburnett Community School District Foundation Board Member
Timeline
Director, Clinic Operations
Mercy Physician Services
01.2026 - Current
Director, Business Health Solutions
Mercy Physician Services
08.2020 - 01.2026
Business Health Solutions Manager
Mercy Physician Services
05.2014 - 08.2020
Manager- Cardiac/Pulmonary Rehab and Non-Invasive Cardiology
Mercy Medical Center
07.2009 - 05.2014
Program Coordinator-Cardiac/Pulmonary Rehab
Mercy Medical Center
05.2007 - 07.2009
Nurse Clinician-Critical Care Unit
Mercy Medical Center
12.2001 - 05.2007
Staff Nurse-Critical Care Unit
Mercy Medical Center
12.1995 - 12.2001
Masters - Health Care Administration
Upper Iowa University
Bachelor of Science - Nursing
University of Iowa