Stephanie Costa
Mahopac,NY
Summary
Emmy Award winning Audience Supervisor with over 15 years of audience and customer service experience.
Overview
19
19
years of professional experience
Work History
Audience Coordinator
Drew Barrymore/Rachael Ray
07.2022 - 04.2023
- Handled online booking and coordinated day of audiences for both Drew Barrymore and Rachael Ray.
- Worked remotely on non tape days addressing customer concerns, providing producers with needed data and information and handling charity requests.
- Maintained a high level of professionalism and positive attitude while managing large crowds in a high paced environment.
Associate Producer
Dr.Oz Show/The Good Dish-ZoCo Productions
08.2021 - 03.2022
- Worked remotely booking and pre-interviewing guests for specific show topics and segments.
- Supported producing team in studio and remotely, including greeting, briefing, and assisting all guests during show tapings.
- Handled guest itineraries, travel arrangements and legal paper work.
- Worked with various departments including travel, field, clearance, legal, art, culinary, accounting, scripts, and wardrobe.
Audience Supervisor
Dr. Oz Show/ZoCo Productions
08.2017 - 01.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Created and distributed innovative marketing materials and emails to promote audience tickets and maintain Dr. Oz fan base.
- Booked virtual audiences as well as show guests for integrations during the pandemic.
Audience Coordinator
Dr. Oz Show/ZoCo Productions
08.2016 - 05.2017
- Trained and mentored employees to maintain organizational standards throughout the department.
- Coordinated check in/load out process, seated audience and handled audience movement.
- Coordinated VIP tickets, group requests, charity auction tickets and giveaways.
Audience Coodinator
Rachael Ray/CBS Television Distribution
06.2006 - 03.2014
- Coordinated general and VIP tickets.
- Handled group requests, charity auction tickets and giveaways.
- Booked and coordinated audiences for on location shoots and special tapings in various cities.
Promotions Specialist
TEAM Enterprise Marketing
05.2004 - 12.2008
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Worked as team leader at various events.
- Conducted taste tests and created a fun atmosphere for the consumers.
Audience Page
The Tony Danza Show/ABC
01.2006 - 05.2006
- Coordinated ticket requests and distribution as well as audience giveaways.
- Directed audience into studio during load in while addressing questions or concerns.
- Assisted audience coordinator with seating and crowd control as needed.
Education
Bachelor of Arts - Broadcasting/Mass Communications
State University of New York College At Oswego
Oswego, NY12.2005
Skills
- Customer Service
- Problem-solving abilities
- Punctual and Reliable
- Multitasking
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Detail Oriented
- Professionalism
- Written Communication
- Workflow Optimization
- Leadership
Accomplishments
Daytime Emmy Award
The National Academy of Television Arts and Sciences
Outstanding Informative Talk Show 2016-2017
Daytime Emmy Award
The National Academy of Television Arts and Sciences
Outstanding Informative Talk Show 2017-2018
Organizations
Alpha Epsilon Phi
Social Chair
2002-2005
Timeline
Audience Coordinator
Drew Barrymore/Rachael Ray
07.2022 - 04.2023
Associate Producer
Dr.Oz Show/The Good Dish-ZoCo Productions
08.2021 - 03.2022
Audience Supervisor
Dr. Oz Show/ZoCo Productions
08.2017 - 01.2021
Audience Coordinator
Dr. Oz Show/ZoCo Productions
08.2016 - 05.2017
Audience Coodinator
Rachael Ray/CBS Television Distribution
06.2006 - 03.2014
Audience Page
The Tony Danza Show/ABC
01.2006 - 05.2006
Promotions Specialist
TEAM Enterprise Marketing
05.2004 - 12.2008
Bachelor of Arts - Broadcasting/Mass Communications
State University of New York College At Oswego
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