Stephanie Creel
Bogalusa,LA
Work Preference
Summary
Customer Service Representative with expertise in Medicare enrollment guidance and healthcare document management. Led training programs to improve team performance and ensure regulatory compliance. Utilizes strong interpersonal skills and critical thinking to enhance service quality and support organizational goals. Capable of working independently and adapting quickly to new challenges.
Overview
5
5
years of professional experience
Work History
Dual Customer Service Representative
Capitol Bridge Health Services
12.2024 - 04.2025
- Guided Medicare enrollments, enhancing beneficiary satisfaction and ensuring accurate coverage.
- Guided Medicare beneficiaries through PDP and MAPDP enrollment processes.
- Facilitated Marketplace plans, ensuring compliance with regulations and timely updates.
- Managed healthcare documentation, including 1095 forms, to ensure accurate processing and timely submission of beneficiary applications.
- Refer beneficiaries to SSA, enhancing resource access.
- Subcontracted from Maximus Federal
Training Facilitator
Capitol Bridge LLC
09.2024 - 12.2024
- Led comprehensive training programs for 30-40 new hires, delivering Medicare and Marketplace curriculum while maintaining high engagement and compliance standards.
- Led new hire training for Marketplace and Medicare, improving policy understanding among participants.
- Facilitated curriculum delivery, enhancing knowledge retention among trainees.
- Developed and implemented structured learning modules, ensuring consistent knowledge transfer and regulatory compliance across multiple training cohorts.
- Supervised classes of 30-40 participants, ensuring compliance with company procedures.
Dual Customer Service Representative
Capitol Bridge Health Services
06.2023 - 12.2024
- Guided Medicare enrollments, enhancing beneficiary satisfaction and ensuring correct coverage.
- Guided Medicare beneficiaries through PDP and MAPDP enrollment processes.
- Facilitated Marketplace plans, maintaining compliance and providing timely updates.
- Managed complex healthcare documentation, including 1095 forms, ensuring accurate processing and timely submission of applications for beneficiaries.
- Referred beneficiaries to SSA, enhancing resource access.
- Subcontracted from Maximus Federal
Customer Service Representative
Maximus Federal
04.2022 - 06.2023
- Guided Medicare beneficiaries through PDP and MAPDP enrollment processes, supporting Marketplace health plan applications and coverage updates.
- Guide Medicare enrollments to boost satisfaction and ensure accurate coverage.
- Facilitate Marketplace plans, ensuring compliance and timely updates.
- Facilitated referrals to SSA, enabling beneficiaries to access essential resources.
- Managed healthcare documentation, including 1095 forms, ensuring accurate processing and timely submission of applications.
Training Facilitator
Maximus Federal
08.2020 - 04.2022
- Led comprehensive training programs for 30-40 new hires, delivering Medicare and Marketplace curriculum while maintaining high engagement and compliance standards.
- Developed and implemented structured learning modules, ensuring consistent knowledge transfer and regulatory compliance across multiple training cohorts.
- Facilitated curriculum delivery, resulting in better knowledge retention among trainees.
- Supervised classes of 30-40 participants, ensuring adherence to company compliance standards.
- Led new hire training for Marketplace and Medicare, improving policy comprehension among participants.
Education
AAS Degree -
Bryant Stratton College
12-2023
High School Diploma -
Franklinton High School
05-2007
Skills
- Customer relationship management
- Complaint resolution
- Interpersonal skills
- Active listening techniques
- Empathy and patience
- Team collaboration
- Solution-oriented mindset
- Time efficiency
- Adaptable mindset
- Compliance adherence
- Critical thinking
- Training materials
Timeline
Dual Customer Service Representative
Capitol Bridge Health Services
12.2024 - 04.2025
Training Facilitator
Capitol Bridge LLC
09.2024 - 12.2024
Dual Customer Service Representative
Capitol Bridge Health Services
06.2023 - 12.2024
Customer Service Representative
Maximus Federal
04.2022 - 06.2023
Training Facilitator
Maximus Federal
08.2020 - 04.2022
AAS Degree -
Bryant Stratton College
High School Diploma -
Franklinton High School