Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Padilla

Haines City

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

3
3
years of professional experience
2015
2015
years of post-secondary education

Work History

Passenger Service Agent

Swissport USA
Orlando
07.2023 - 03.2024
  • Assisted passengers with check-in procedures and boarding processes.
  • Managed baggage handling and ensured proper loading onto aircraft.

Passenger Service Supervisor

Spirit
Orlando
02.2021 - 06.2023
  • Supervised passenger check-in processes and ensured timely boarding procedures.
  • Trained team members on customer service protocols and safety guidelines.
  • Coordinated baggage handling to minimize delays and optimize efficiency.

Operations Supervisor Virgin Atlantic

Virgin Atlantic Airways
Orlando
01.2022 - 02.2023
  • Supervised daily operations to ensure efficient workflow and adherence to company policies.
  • Trained new team members on safety protocols and operational procedures.
  • Coordinated schedules and assignments to optimize staff resources and coverage.

Passenger Service Agent

Virgin Atlantic Airways
Orlando
12.2020 - 02.2022
  • Assisted passengers with check-in procedures and boarding processes.
  • Managed baggage handling and ensured proper loading onto aircraft.
  • Provided information on flight schedules and gate changes to travelers.

Education

Aspira De PR Inc
Carolina, PR

Skills

  • Check-in procedures
  • Baggage handling
  • Customer service
  • Flight information
  • Safety protocols
  • Operational efficiency
  • Team leadership
  • Staff training
  • Conflict resolution
  • Schedule coordination
  • Passenger assistance
  • Communication skills
  • Time management
  • Customer service management

Languages

English
Professional

Timeline

Passenger Service Agent

Swissport USA
07.2023 - 03.2024

Operations Supervisor Virgin Atlantic

Virgin Atlantic Airways
01.2022 - 02.2023

Passenger Service Supervisor

Spirit
02.2021 - 06.2023

Passenger Service Agent

Virgin Atlantic Airways
12.2020 - 02.2022

Aspira De PR Inc
Stephanie Padilla