Stephanie Dalton
Boston,GA
Summary
Driven and adaptable professional with a strong background in both administrative and operational roles, notably at Coldkeepers. Excelled in streamlining shipping processes, enhancing warehouse efficiency, and significantly improving team performance. Skilled in inventory management and interpersonal relationship building, demonstrating a commitment to exceeding employer expectations through proactive problem-solving and effective team collaboration.
Overview
5
5
years of professional experience
Work History
Medical Secretary
Thomasville Family Medicine Center
951 S Broad St, Thomasville, GA 31792
09.2021 - 02.2023
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
Machine Operator
Coldkeepers
1100 Smith Ave, Thomasville, GA 3193
04.2018 - 09.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Replenished materials and supplies as needed to maintain production.
- Maintained equipment performance by lubricating and cleaning components.
Shipping and Receiving Lead
ColdKeepers LLc
Thomasville GA
09.2018 - 10.2019
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
- Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
- Improved warehouse organization for faster order fulfillment, resulting in increased customer satisfaction.
- Reduced order processing time with effective communication between departments for seamless workflow.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Proactively identified issues or bottlenecks in the supply chain that could impact delivery times and worked collaboratively to resolve them swiftly.
- Developed strong relationships with suppliers and vendors, ensuring reliable sourcing of quality materials.
- Streamlined shipping and receiving processes by implementing an efficient inventory management system.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
Education
GED -
SRTC
15689 U.S. Hwy 19, Thomasville, GA 31792Skills
- Medical Terminology
- Clinical Support
- Customer Service
- Patient Scheduling
- Strong organizational skills
- Patient Confidentiality Adherence
- Medical terminology expertise
- Telephone Customer Support
- Patient check-in
- Medicare/Medicaid
- Appointment Coordination Abilities
- Electronic Recordkeeping
- Insurance Verification
- Critical thinking abilities
- Interpersonal relationship building
- HIPAA
- Provider Relations
- Adaptable to change
- Administrative support experience
- Time management mastery
- Inventory Management
- Conflict resolution techniques
- HIPAA Compliance Understanding
- Data Entry
- Time Management
- Documentation and Recordkeeping
- Computer Proficiency
- Appointment Setting
- Collaboration and Teamwork
- Insurance Authorizations
- Supply Ordering
- Adaptable and Flexible
- Prescription Refills
- Data Entry Software
- Scheduling Tests and Procedures
- Office Management
- Outpatient Procedures
Timeline
Medical Secretary
Thomasville Family Medicine Center
09.2021 - 02.2023
Shipping and Receiving Lead
ColdKeepers LLc
09.2018 - 10.2019
Machine Operator
Coldkeepers
04.2018 - 09.2020
GED -
SRTC