Stephanie Davies
Saint. Petersburg,FL
Summary
Dynamic Supervisor at Centene Corporation with a proven track record in enhancing operational efficiency and fostering teamwork. Skilled in strategic planning and budget management, I implemented a rewards program that boosted employee engagement. Adept at process improvement and effective communication, I consistently achieved organizational goals while maintaining compliance with industry regulations.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor
Centene Corporation
06.2014 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Pharmacy Technician
CVS Pharmacy
04.2011 - 06.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Coordinated verification and filling of more than 1,500 daily prescriptions in high-volume pharmacy environment.
Head Photo Manager
Walgreens
01.2007 - 03.2008
- Organized training sessions for staff to enhance their knowledge of photography techniques, editing software, and related tools.
- Reduced turnaround time on projects with efficient delegation of tasks to team members.
- Conducted regular performance reviews, helping team members set goals for professional growth and development.
- Developed strong relationships with clients, contributing to repeat business and referrals.
- Implemented quality control measures to maintain the highest level of excellence in all produced work.
- Managed budgets, ensuring optimal resource allocation and cost control for profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Kinesiology -
Brevard Community College
Melbourne, FLMaster of Criminal Justice -
Broward College
Fort Lauderdale, FLHigh School Diploma -
Northeast High School
St. Petersburg, FL05-2006
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Strategic planning
- Analytical thinking
- Process improvement
- Microsoft experience
- Coaching and mentoring
- Task delegation
- Workflow management
- Risk management
- Budget management
- Effective communication
- Adaptability and flexibility
Certification
- Tableau Desktop Qualified Associate – Tableau Software.
- Lean Six Sigma Black Belt Certification (LSSBB) - International Association for Six Sigma Certification.
- First Aid CPR AED
Timeline
Supervisor
Centene Corporation
06.2014 - Current
Pharmacy Technician
CVS Pharmacy
04.2011 - 06.2014
Head Photo Manager
Walgreens
01.2007 - 03.2008
Bachelor of Kinesiology -
Brevard Community College
Master of Criminal Justice -
Broward College
High School Diploma -
Northeast High School
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