Stephanie Davila
Las Vegas,NV
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
19
19
years of professional experience
Work History
Assistant Property Manager
Nevada Property Management
05.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Sales Associate
Harbor Freight Tools USA, Inc
09.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
cashier, returns, Homemaker Home
12.2017 - 03.2020
Property Manager
Kampa Management
07.2014 - 12.2017
- Collecting rents, leasing units, resident retention, budgets, month end, marketing and dealing with vendors
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Leasing Consultant
Stout Property Management
08.2012 - 07.2014
- Resident retention, collecting rents, residents issues
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Hostess/Cashier
Cannery Casino & Hotel - N
11.2007 - 11.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier, Hostess, Makeup Consultant
Macy's Downey, Clinique Make
03.2005 - 06.2006
- Apply makeup & products, sales, cashier
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High school diploma -
Alhambra High School
Alhambra, CASkills
- Property Management
- Microsoft Office
- Collections Procedures
- Rental Pricing Strategies
- Lease Agreement Review
- Tenant Relations
- Tenant Screening
- Resident Retention
- Administrative Support
- Cash Management
- Maintenance and Supply Requests
- Serve Customers
Languages
Spanish
Professional Working
Timeline
Assistant Property Manager
Nevada Property Management
05.2023 - Current
Sales Associate
Harbor Freight Tools USA, Inc
09.2020 - Current
cashier, returns, Homemaker Home
12.2017 - 03.2020
Property Manager
Kampa Management
07.2014 - 12.2017
Leasing Consultant
Stout Property Management
08.2012 - 07.2014
Hostess/Cashier
Cannery Casino & Hotel - N
11.2007 - 11.2011
Cashier, Hostess, Makeup Consultant
Macy's Downey, Clinique Make
03.2005 - 06.2006
High school diploma -
Alhambra High School
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