Stephanie DeCarolis
Apache Junction
Summary
Project / Service Coordinator and Project Manager with extensive HVAC expertise. Proven success in optimizing service operations and technician productivity, resulting in enhanced customer satisfaction and retention rates. Strong organizational and communication skills support efficient financial operations and service delivery.
Overview
18
18
years of professional experience
Work History
Service Coordinator
Skyline Mechanical
Chandler
06.2023 - Current
- Built and maintained client relationships to achieve high satisfaction and retention rates.
- Supervised daily service routes for technicians to optimize efficiency and response times.
- Estimated job repairs, sent proposals, and managed invoices to streamline financial operations.
- Oversaw accounts payable and receivable, ensuring accurate and timely transactions.
- Coordinated employee payroll and managed fleet operations to support efficient service delivery.
- Streamlined service operations to improve technician productivity and boost customer satisfaction.
Service Coordinator
Siemens
Tempe
01.2022 - 06.2023
- Coordinated daily service routes for technicians, optimizing response times and operational efficiency.
- Streamlined service operations to enhance technician efficiency, directly contributing to increased customer satisfaction.
- Established and nurtured client relationships, achieving high levels of satisfaction and retention.
- Estimated repair jobs and delivered timely proposals, facilitating informed client decisions.
- Generated accurate invoices for services, ensuring clear communication of billing details.
Service Coordinator
Tempe Mechanical
Chandler
08.2016 - 01.2022
- Cultivated client relationships to achieve high customer satisfaction and retention.
- Optimized technician response times by supervising daily service routes efficiently.
- Streamlined financial operations by estimating repairs, submitting proposals, and managing invoicing.
- Ensured timely financial transactions by overseeing accounts payable and receivable processes.
- Managed fleet operations and coordinated payroll to improve service delivery.
- Increased operational efficiency by streamlining service processes for technicians.
- Maintained comprehensive documentation of project plans to ensure clarity throughout execution.
- Communicated critical updates across teams to aid informed decision-making.
Service Coordinator
EMC Builders
Mesa
08.2012 - 08.2016
- Established and nurtured client relationships, increasing satisfaction and retention.
- Supervised daily service routes for solar technicians, installers, and insulators, ensuring timely service delivery.
- Provided timely service for customer repairs, new installations, and product quotes.
- Acted as primary contact for builder superintendents, facilitating effective communication.
- Managed largest fleet of spray foam rigs in Arizona, improving operational efficiency.
- Created and managed invoices to streamline billing processes.
- Oversaw project management tasks to ensure successful completion of initiatives.
- Facilitated new employee orientation and certification while assisting with HR functions.
General Manager
Tri-State Air Conditioning
Mesa
08.2008 - 08.2012
- Cultivated client relationships, resulting in increased service satisfaction.
- Managed project timelines and deliverables to ensure on-time execution.
- Supervised daily service routes for technicians to maximize productivity.
- Oversaw accounts payable and receivable using QuickBooks for streamlined operations.
- Coordinated payroll and commissions based on employee hours and sales to ensure accurate compensation.
- Created and managed invoices, ensuring timely billing and financial accuracy.
- Balanced daily bank deposits across multiple accounts for optimal cash flow.
- Calculated monthly sales tax for various cities in Arizona to ensure compliance.
Education
HIPAA -
04-2026
Bachelor's Healthcare Administration - Concentration in IT Infrastructure
University of Phoenix-Arizona
Phoenix05-2012
Associates in Business Management -
University of Phoenix-Arizona
Phoenix, AZPhoenix, AZ
Skills
- Field service software
- HVAC systems knowledge
- Service route optimization
- Project management
- Cost estimation
- Microsoft Office Suite
- Problem solving skills
- Time management strategies
- Communication skills
- Team collaboration techniques
- Conflict resolution
- Telephone communication
Personal Information
Title: Service Coordinator/Project Manager
Timeline
Service Coordinator
Skyline Mechanical
06.2023 - Current
Service Coordinator
Siemens
01.2022 - 06.2023
Service Coordinator
Tempe Mechanical
08.2016 - 01.2022
Service Coordinator
EMC Builders
08.2012 - 08.2016
General Manager
Tri-State Air Conditioning
08.2008 - 08.2012
HIPAA -
Bachelor's Healthcare Administration - Concentration in IT Infrastructure
University of Phoenix-Arizona
Associates in Business Management -
University of Phoenix-Arizona