Stephanie Delaney
Wildomar,CA
Summary
Results-driven representative with a focus on attention to detail and efficient order processing. Known for developing robust client relationships and implementing strategies that enhance customer satisfaction and retention.
Overview
14
14
years of professional experience
Work History
Key Account Customer Service Representative
Reliant Foodservice
Temecula, California
06.2015 - 03.2021
- Managed incoming calls from key accounts, delivering timely solutions and follow-ups.
- Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction levels.
- Monitored account activities to proactively address customer needs and preferences.
- Assisted in developing strategies for increasing customer satisfaction levels.
- Addressed all complaints promptly according to company guidelines.
- Provided product knowledge and support for key account representatives to enhance performance.
- Maintained accurate records of customer interactions within CRM system.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Participated in trade shows and industry events to represent company products.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Deli Clerk
Albertsons
Wildomar, California
01.2007 - 06.2015
- Guided customers in product selection and accommodated special requests, contributing to overall satisfaction.
- Operated slicing machines and scales for accurate portioning of meats and cheeses.
- Maintained cleanliness and organization of deli counter and equipment, ensuring compliance with hygiene standards.
- Engaged with customers to ensure a positive shopping experience. in a friendly manner, fostering a welcoming environment.
- Collaborated with team members to effectively manage inventory levels and minimize waste.
- Provided training to new staff on proper deli procedures and customer service techniques.
- Performed opening and closing duties, including restocking supplies and cleaning work areas.
- Reorganized food display cases to highlight special items and rotated products for optimal freshness.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA06-2007
Skills
- CRM software
- Order processing
- Order accuracy
- Account monitoring
- Retention strategies
- Product knowledge
- Data entry accuracy
- Critical thinking
- Follow-up skills
- Courteous demeanor
Timeline
Key Account Customer Service Representative
Reliant Foodservice
06.2015 - 03.2021
Deli Clerk
Albertsons
01.2007 - 06.2015
High School Diploma -
Vista Murrieta High School