STEPHANIE De La Rosa
Nashville,TN
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Eager to advance my career and obtain a position within a reputable, growth-oriented company.
Overview
5
5
years of professional experience
Work History
Intake Specialist
Calls & Cases
08.2022 - 03.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Determined eligibility for counseling and referral for over 20 clients daily.
Eligibility Specialist
Automated Health Services
03.2021 - 06.2021
- Review records for completeness, accuracy, and compliance with regulations
- Process and prepare business or government forms
- Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Conduct searches to find needed information, using such sources as the Internet.
- Interviewed applicants and explained scope of different available benefits.
Retail Sales Manager
GetinstaPrint
10.2017 - 12.2019
- Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals
- Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments
- Resolve customer complaints regarding sales and service
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Determine price schedules and discount rates
- Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information
- Keep areas neat while working and return items to correct locations following demonstrations
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
- Use computers to produce signage.
Education
High School Diploma - undefined
McGavock High School
Associates - Accounting
Nashville State Community College
Skills
- Multi-Tasking
- Organization
- Communication Skills
- Computer Proficiency
- Bilingual- Spanish
- Office 365
- Leadership Experience
- Problem-Solving abilities
- Data Entry
- Critical Thinking Skills
- Compassionate Communicat
Timeline
Intake Specialist
Calls & Cases
08.2022 - 03.2023
Eligibility Specialist
Automated Health Services
03.2021 - 06.2021
Retail Sales Manager
GetinstaPrint
10.2017 - 12.2019
High School Diploma - undefined
McGavock High School
Associates - Accounting
Nashville State Community College
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