Joseph Holliday
Jamaica
Summary
Dynamic Housing Specialist with extensive experience at CASES, adept at coordinating tailored service plans and advocating for client needs. Proven expertise in problem-solving and analytical thinking, successfully connecting individuals to vital resources and housing assistance. Committed to enhancing client outcomes through effective communication and collaboration within multidisciplinary teams.
Overview
9
9
years of professional experience
Work History
Housing/Entitlements Specialist
CASES
03.2023 - Current
- Coordinated client assessments to identify needs and develop tailored service plans.
- Advocated for clients' rights and resources within healthcare and community systems.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Referred participants to services such as HRA, Social Security, and the Office of Vital Statistics.
- Coordinated housing resources and support services for individuals experiencing homelessness.
- Conducted assessments to determine client eligibility for housing assistance programs, such as submitting a 2010E housing application.
- Connected participants with active housing vouchers to voucher-friendly landlords.
- Conducted physical street outreach
Housing Specialist
Cases
05.2018 - 03.2023
- Coordinated housing resources and support services for individuals experiencing homelessness.
- Conducted assessments to determine client eligibility for housing assistance programs.
- Developed tailored action plans to address clients' unique housing needs.
- Facilitated communication between clients, landlords, and service providers to ensure successful placements.
- Submitted 2010 E housing applications.
- Assisted participants with housing vouchers to locate voucher-friendly landlords.
- Conducted physical street outreach.
Peer Specialist
CASES
07.2017 - 05.2018
- Facilitated peer support groups, promoting recovery-oriented practices among individuals facing mental health challenges.
- Developed personalized recovery plans in collaboration with clients, enhancing their self-advocacy skills.
- Provided crisis intervention and conflict resolution, ensuring a safe environment for clients and staff.
- Conducted training sessions for new peer specialists, fostering a culture of shared learning and support.
- Collaborated with multidisciplinary teams to coordinate comprehensive care services for clients.
- Advocated for client needs within the community, connecting them to resources and supportive services.
- Connected clients with appropriate community resources, facilitating their reintegration into society.
- Conducted physical street outreach
Peer Intern/ DTC Program
CASES
01.2017 - 06.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Meet with participants for individual one-on-one sessions.
- Facilitated daily groups.
- Conducted physical street outreach.
Education
Associate of Applied Science - Human Services
Metropolitan College of New York
New York, NYNo Degree - Peer Training Program
Howie The Harp
New York, NY08-2016
No Degree - Operation of Armored Vehicles
U.S Army/ Advanced Individualized Training
Fort Sill, OK09-1994
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Teamwork
- Adaptability
- Critical Thinking
- Decision-making
- Conflict resolution
- Interpersonal skills
Affiliations
U.S. Army Veteran
Timeline
Housing/Entitlements Specialist
CASES
03.2023 - Current
Housing Specialist
Cases
05.2018 - 03.2023
Peer Specialist
CASES
07.2017 - 05.2018
Peer Intern/ DTC Program
CASES
01.2017 - 06.2017
Associate of Applied Science - Human Services
Metropolitan College of New York
No Degree - Peer Training Program
Howie The Harp
No Degree - Operation of Armored Vehicles
U.S Army/ Advanced Individualized Training