Stephanie De leon
Edinburg,US
Summary
Sympathetic Assistant seeking a new position that will allow me to put my knowledge of infection control, oral surgery, and extractions to good use. Flexible in responding to requests from dentists, colleagues, and patients in a timely manner. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Dedicated to learning, growing, and succeeding in [Industry].
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus Call Center
Edinburg, TX
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Orthodontic Assistant
Community Dental Partners
07.2022 - 10.2023
- Photographed, x-rayed, and took impressions of the patients' teeth and mouth
- Taught patients how to improve their oral hygiene, control plaque with braces on
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prepare for the next patient and maintain health and safety practices
- Used Cloud9 to input notes and schedule appointments for patients
- Orthodontics procedure(archwire changes, reties, etc.)
Dental Assistant
Agua Dental
10.2021 - 07.2022
- Assisted dentists in restoring teeth by applying permanent and temporary fillings and crowns
- Assisted dentists by handing them the proper instruments during procedures
- Organized dental instruments and equipment in a staging tray for procedures
- Sterilized instruments and implemented procedures to comply with health and safety regulations
- Created bitewing, panoramic, and periapical radiological images to help the dentist identify cavities, decay, and problem areas that needed to be addressed
- Teach patients about proper hygiene
- Provided oral hygiene, plaque control, and postoperative instructions to patients.
Education
Dental Assisting -
The College of Health Care Professions
McAllen, TX01.2021
High School -
PSJA Memorial Early College High School
Alamo, TX01.2014
Skills
- Chairside assisting
- Patient data gathering
- Treatment room cleanup
- Equipment sterilization
Certification
- Basic Life Support for Healthcare Providers (CPR and AED)
- Occupational Safety and Health Administration (OSHA)
- Coronal polishing
- Health insurance Portability and Accountability Act (HIPAA)
Timeline
Customer Service Representative
Maximus Call Center
11.2023 - Current
Orthodontic Assistant
Community Dental Partners
07.2022 - 10.2023
Dental Assistant
Agua Dental
10.2021 - 07.2022
Dental Assisting -
The College of Health Care Professions
High School -
PSJA Memorial Early College High School