Stephanie De Miranda
Myrtle Beach,SC
Summary
Results-oriented professional seeking to leverage strong communication, interpersonal, and sales skills to excel in a dynamic pharmaceutical sales role. Eager to apply my knowledge of client sales and retention to drive sales growth and cultivate lasting relationships with healthcare professionals. Committed to delivering exceptional customer service and exceeding sales targets in a competitive market environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Manager
Mango Languages
04.2022 - Current
- Applied upselling strategies that resulted in substantial growth of $500K in account sales between 2022 and 2023
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success for client retention.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with assigned accounts
Language Teacher
Mango Languages
03.2017 - 04.2022
- Adapted instructional methods based on individual client needs and preferences, ensuring optimal learning outcomes for high-level business professionals.
- Provided constructive feedback on client performance, both verbally and in writing, enabling them to make continuous progress in their language proficieny.
- Incorporated technology tools to enhance the effectiveness of instruction.
Language Teacher/Marketing & Social Media Director
Number One Idiomas
12.2007 - 01.2016
- Boosted brand visibility by developing and implementing targeted social media strategies.
- Increased website traffic through effective use of techniques in social media content creation.
- Collaborated with colleagues to develop interdisciplinary lessons that reinforced language acquisition across subjects.
Sales Manager
The Flooring Depot
12.2007 - 05.2009
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Bachelor of Arts - Sociology
Brigham Young University
12.2007
Skills
- SALESFORCE
- TABLEAU
- APOLLO
- MICROSOFT EXCEL/WORD
- GOOGLE SUITE
- ACCOUNT MANAGEMENT
- SALES AND MARKETING STRATEGIES
- CLIENT RETENTION AND UPSELLS
- TEAM COLLABORATION
- TIME MANAGEMENT
Certification
Account Manager Training - Funnel Clarity
Additional Information
Volunteer Experience
Communications Committee | April 2023- Current
• Engage in community projects by coordinating media releases, communications through social media, and raise public awareness through local media outlets.
- Effectively engaging with diverse members of the community, including local leadership, volunteers, and government officials.
Regional Director for a Women's Organization | August 2018 - August 2021
• Manage and organize 7 local branches and the local leadership
- Provide training and content on leadership, emotional/financial welfare, budget use and volunteer service
- Plan, budget, and organize bi-annual conferences with more than 500 attendees
- Create and coordinate large volunteer projects for over a thousand volunteers in the region
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Account Manager
Mango Languages
04.2022 - Current
Language Teacher
Mango Languages
03.2017 - 04.2022
Language Teacher/Marketing & Social Media Director
Number One Idiomas
12.2007 - 01.2016
Sales Manager
The Flooring Depot
12.2007 - 05.2009
Bachelor of Arts - Sociology
Brigham Young University
Account Manager Training - Funnel Clarity
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