STEPHANIE D FERNANDEZ
Alsip
Summary
Disciplined and focused manager experienced- leading teams to reach and surpass corporate goals. Ambitious and approachable professional who leads from a position of strength, focus, and results- who strives to take on new challenges. To add value to an organization with my skills in the field of sales, advertising, and media production, while further enhancing creative skills in accordance with organizational objectives.
Overview
9
9
years of professional experience
Work History
Automotive Sales Consultant
Hawk Ford
04.2025 - Current
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Developed strong rapport with customers and created positive impression of business.
Automotive Sales Consultant
Napleton
12.2022 - 03.2025
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
BDC Agent
Hawk Ford
06.2022 - 03.2023
- Coordinated new and used automobile sales based on incoming Internet financial applications.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responsible for immediate follow up of all Internet sales leads received with both email and phone interaction.
- Managing internet lead and selling New and pre owned Vehicles
Sales Representative
Volkswagen of Orland Park
02.2022 - 03.2022
- Ensured customers were satisfied when leaving the dealership
- Answered phone ups promptly and supplied information to the customer in a timely fashion
- Sold 11 cars the first month
- Ensuring that all the required documents required for loan and insurance are authentic
- Advised customers regarding payment options and other loans, leasing banking terms
- Utilized massive calling list to contact, prospect and promote advertisements to existing and potential customers in relation to auto sales
- Used my excellent customer service skills to sell cars to potential buyers
Order Filler/Packer
Sams Club Fulfillment Center
09.2021 - 01.2022
- Filled Orders, made sure that everything was accurate (quality & quantity)
- Placed items on carts and pulled cart to correct location after items were picked
- Examined and inspected stock items; reporting if damaged
- Worked at a rapid pace to meet tight deadlines
- Packed boxes quickly and carefully and sent boxes to be sorted and shipped
Manager on Duty
Wholesale Concept Express
08.2017 - 04.2021
- Gained knowledge in marketing strategies
- Responsible for cash and credit transactions, daily sales reconciliation, and cash till reconciliation
- Handled inventory to assure all inventory was up to date and corrected when needed
- Processed confidential tax form information
- Assisted with daily tasks such as, assuring online orders were accurately packaged with the buyers correct information
- Assisted with retracting all correct merchandise that was sold for the day
Manager on Duty
Topnotchwholesale
08.2017 - 03.2021
- Ensured that proper inventory, cash controls and loss prevention procedures are in place and followed
- Assisted all departments to meet customer and client demand.
- General Manager on any projects as needed
Education
Associates in Applied Science - Business Marketing
Moraine Valley Community College
Palos Hills, IL, United States02.2026
High School Diploma - undefined
Alan B. Shepard High School
Palos Heights, IL, United States01.2017
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Bilingual: English/Spanish Communication Skills (Fluent: Written & Oral)
- High level of attention to detail, strong organizational, problem resolution skills
- Excellent people and customer service skills
- Time management skills
- Ability to work in a fast-paced environment
- Good leadership skills
- Able to accept criticism
- Cold calling
- Brand representation
- Social media proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Sales Consultant
Hawk Ford
04.2025 - Current
Automotive Sales Consultant
Napleton
12.2022 - 03.2025
BDC Agent
Hawk Ford
06.2022 - 03.2023
Sales Representative
Volkswagen of Orland Park
02.2022 - 03.2022
Order Filler/Packer
Sams Club Fulfillment Center
09.2021 - 01.2022
Manager on Duty
Wholesale Concept Express
08.2017 - 04.2021
Manager on Duty
Topnotchwholesale
08.2017 - 03.2021
High School Diploma - undefined
Alan B. Shepard High School
Associates in Applied Science - Business Marketing
Moraine Valley Community College