Stephanie D Hairston
MSG Plaster
Burlington,NC
1
Certification
27
years of professional experience
To secure a full time position within a company that will utilize professional abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Secretary
2 Years 5 Months- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed approximately 100 incoming calls, emails and faxes per day enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
NC Public Adjuster Trainee
6 Months- Conducted thorough site inspections to document property damages and determine proper claim amounts.
- Actively participated in training events to continually improve knowledge and skills as a Public Adjuster professional.
- Built strong relationships with clients, providing excellent customer service throughout the claims process.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Financial Advisor
22 Years 1 Month- Provide housing counseling before & after purchase of home
- Handle default resolution and Reverse Mortgage counseling
- Advise on Budgeting to establish & meet financial goals through savings and manage spending for basic expenses
- Proficient with debt repayment plans, viable alternative to bankruptcy.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Program Analyst
2 Years- Managed approximately 200 incoming calls, emails and faxes per day from customers , scheduled customer appointments.
- Prepared payments to be mailed to creditors and administered various projects.
- Coordinated closely with finance teams to manage budgets effectively throughout the lifecycle of each project or initiative.
- Oversaw recruitment and training of new team members, ensuring high level of competence and commitment to program objectives.
- Assisted in training new team members on company procedures, software systems, and best practices for achieving optimal results.
Education
Associate of Applied Science - Information System Technology
Skills
Incoming Call Management
Customer Complaint Resolution
Customer Needs Assessment
Appointment Scheduling
Excellent Communication
Active Listening
Attention to Detail
Problem-Solving
Organizational Skills
Customer Service
Organization
Decision-Making
Verbal and written communication
Professionalism
Certification
- National Foundation For Credit Counseling
- Housing Counseling
Training
- Housing
Volunteer Experience
Crisis Hotline
Timeline
NC Public Adjuster Trainee
Metro Public Adjustment, Inc
12.2023 - 06.2024Read More
Secretary
MSG Plaster
03.2022 - 08.2024Read More
Financial Advisor
Consumer Credit Counseling Service
01.2000 - 02.2022Read More
Program Analyst
Consumer Credit Counseling Service - Greensboro
01.1998 - 01.2000Read More
Rockingham Community College
Associate of Applied Science from Information System Technology
Read More