Stephanie Diaz
Mission,TX
Summary
Upbeat and friendly Customer Advocate with [2] years of experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Advocate
Speedy Cash Loans
Mission, TX
02.2024 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Monitored customer service performance to enforce quality and accuracy standards.
Call Center Representative
Advanced Call Center Technologies LLC
Mission, TX
06.2023 - 10.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Walmart
Mission, TX
10.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Veterans Memorial High School
Mission, TX06.2019
Skills
- Upselling strategies
- Customer services
- Data entry skills
- Data Entry
- Customer Service
- Computer Skills
- Microsoft Office
- Product Sales
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Advocate
Speedy Cash Loans
02.2024 - Current
Call Center Representative
Advanced Call Center Technologies LLC
06.2023 - 10.2023
Customer Service Representative
Walmart
10.2021 - 05.2023
High School Diploma -
Veterans Memorial High School