Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Stephanie Dilley

LaVale,MD

Summary

Driven Customer Service Representative with a proven track record at Continuum Global Solutions, adept in problem-solving and critical thinking. Excelled in enhancing customer satisfaction and streamlining administrative processes. Skilled in active listening and proficient in managing customer inquiries, demonstrating a 20% improvement in service efficiency.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Continuum Global Solutions
2015.09 - Current

Customer services rep, go over benefits for pharmacy, check on prior Authorization, fill mail order prescriptions.

Customer Service Representative

Jeff’s One Stop
2002.03 - 2014.07

Customer service, administrative duties, ordered supplies

Customer Service Representative

Billie’s Gas N Grub
2012.07 - 2012.08

Serviced customers, administrative duties , order supplies

Education

General Studies - General Studies

Allegany College of Maryland
Cumberland, MD

High School Diploma - General Studies

Flintstone School
Flintstone, MD
05.1984

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Continuum Global Solutions
2015.09 - Current

Customer Service Representative

Billie’s Gas N Grub
2012.07 - 2012.08

Customer Service Representative

Jeff’s One Stop
2002.03 - 2014.07

General Studies - General Studies

Allegany College of Maryland

High School Diploma - General Studies

Flintstone School
Stephanie Dilley