Stephanie Dilley
LaVale,MD
Summary
Driven Customer Service Representative with a proven track record at Continuum Global Solutions, adept in problem-solving and critical thinking. Excelled in enhancing customer satisfaction and streamlining administrative processes. Skilled in active listening and proficient in managing customer inquiries, demonstrating a 20% improvement in service efficiency.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
09.2015 - Current
Customer services rep, go over benefits for pharmacy, check on prior Authorization, fill mail order prescriptions.
Customer Service Representative
Jeff’s One Stop
03.2002 - 07.2014
Customer service, administrative duties, ordered supplies
Customer Service Representative
Billie’s Gas N Grub
07.2012 - 08.2012
Serviced customers, administrative duties , order supplies
Education
General Studies - General Studies
Allegany College of Maryland
Cumberland, MDHigh School Diploma - General Studies
Flintstone School
Flintstone, MD05.1984
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Continuum Global Solutions
09.2015 - Current
Customer Service Representative
Billie’s Gas N Grub
07.2012 - 08.2012
Customer Service Representative
Jeff’s One Stop
03.2002 - 07.2014
General Studies - General Studies
Allegany College of Maryland
High School Diploma - General Studies
Flintstone School
Similar Profiles
Jalisa NicoleJalisa Nicole
Customer Service Executive at Continuum Global SolutionsCustomer Service Executive at Continuum Global Solutions
Linda BosticLinda Bostic
Customer Service Supervisor at Continuum Global SolutionsCustomer Service Supervisor at Continuum Global Solutions
Abigail MarquezAbigail Marquez
Senior Manager, Service Delivery Operations at Continuum Global SolutionsSenior Manager, Service Delivery Operations at Continuum Global Solutions
Nancy W. DahlbergNancy W. Dahlberg
Vice President, Human Resources at Continuum Global SolutionsVice President, Human Resources at Continuum Global Solutions
Kenneth WeimerKenneth Weimer
Assistant Manager at WalmartAssistant Manager at Walmart